Snr Svc Delivery Mgr, Svc(IMS) Ldrship

18 hours ago

Singapore Singtel Group Full time

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. We’re searching for a Senior Service Delivery Manager to be part of our diverse team of talent here at NCSOverview As a Senior Service Delivery Manager you are responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. Ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure as well as to assist the SDD to train and guide junior team members. What will you do?Key Responsibilities Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)Review and approve service request/enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status. Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the

  • Snr Svc Delivery Mgr, Svc(Ims) Ldrship

    7 days ago

    Singapore NCS Full time

    **Snr Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:1 Oct 2025 **Location**: Singapore, Singapore **Company**:Singtel Group **NCS** is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    1 week ago

    Singapore NCS Full time $90,000 - $120,000 per year

    Svc Delivery Mgr, Svc(IMS) LdrshipDate: 4 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...

  • Snr Svc Delivery Mgr, Svc(IMS) Ldrship

    1 week ago

    Singapore NCS Full time $104,000 - $130,878 per year

    Snr Svc Delivery Mgr, Svc(IMS) LdrshipDate: 9 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...

  • Svc Delivery Executive, Svc(Ims) Ldrship

    1 week ago

    Singapore NCS Full time

    **Svc Delivery Executive, Svc(IMS) Ldrship**: **Date**:10 Jun 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Svc Delivery Mgr, Svc Ldrship

    1 week ago

    Singapore NCS Full time $90,000 - $120,000 per year

    Svc Delivery Mgr, Svc LdrshipDate: 5 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things,...

  • Svc Delivery Executive, Svc(IMS) Ldrship

    1 week ago

    Singapore NCS Full time $90,000 - $120,000 per year

    Svc Delivery Executive, Svc(IMS) LdrshipDate: 26 Aug 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...

  • Senior Svc Delivery Mgr, Svc Leadership

    2 weeks ago

    Singapore NCS Full time $80,000 - $120,000 per year

    Senior Svc Delivery Mgr, Svc LeadershipDate: 24 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    5 days ago

    Singapore Singtel Group Full time

    We are a leading technology services firm with operations across the Asia Pacific region, delivering consulting, digital services, technology solutions, and more. The Senior / Service Delivery Manager will be responsible for managing day-to-day support of medium-scale maintenance projects, ensuring customer requirements and service levels are met. The role...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    1 week ago

    Singapore NCS Pte Ltd Full time $80,000 - $120,000 per year

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Delivery Driver

    5 days ago

    Singapore The Care Svc Pte Ltd Full time $14,000 per year

    THE CARE SVC PTE LTDIf you enjoy being on the road and like being up and about, we are happy to have you join usWe are looking for a Delivery Driver to distribute products to our customers as well as our company supplies.Come make history with us at our new business ventures with The CareJob Title: DELIVERY DRIVER (PART-TIME x1)Job Duties:Ensure timely...