Operations Analyst

2 days ago

Singapore Liberty Mutual Insurance Full time

The Operations Analyst is responsible for analyzing, optimizing, and improving the operational processes within the Operations department.
The role involves collecting and analyzing data to support decision making, identifying inefficiencies, and providing actionable insights.
The Operations Analyst works closely with the internal stakeholders to streamline processes, improving productivity and enhance overall business performance.
The Operations Analyst should have a good understanding of Operations processes and business rules regarding Insurance products across all insurance lines of business
Role Responsibilities
Performance Monitoring : Track and report on Operations KPIs, ensuring goals are met and identifying areas for improvement.
Data Analysis : Gather, analyze and interpret data from various sources to identify trends, patterns, and insights that drive operational improvements.
Process Improvements : Identify inefficiencies in current processes and recommend solutions to streamline workflows and increase productivity.
Business Insights : Good understanding of the Operations processes, besides being able to provide sound technical advice/training on Operations matters, also able to provide meaningful Operations perspective in process/system design/controls.
Business Collaboration : Collaborate with cross-functional/internal/external teams on projects, providing business insights and operational support to achieve project objectives.
Reporting : Develop and present reports, dashboards, and visualizations to communicate operational findings to stakeholders and manager.
Compliance & Quality Control : Ensure all processes adhere to company policies and regulatory requirements, maintaining high standards of quality and accuracy.
Role Competencies | Experience & Skills
Education & Qualifications : Bachelor’s degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.
Experience : 3–5 years of experience in operations analysis, preferably within the insurance industry.
Technical Skills : Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.
Business & Analytical Skills : Strong analytical and problem-solving skills with the ability to interpret complex data sets.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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