L2 Application Support Engineer

2 weeks ago

Singapore NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Full time

Key Responsibilities Involved in the requirements gathering, analysis, system integration test, and user assisted testing, non-functional testing as part of the Software Development Lifecycle (SDLC) in transition to post live implementation maintenance. Support application deployment requests initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates. Support Disaster recovery exercises, including responding to level 2 incidents, diagnosing, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues. Work closely with the Incident Manager to ensure preventive and detective measures of the related applications are identified and implemented. Support scheduled audit fieldwork (both internal and external audit) and RFI (Request for Information) to provide relevant and accurate information where applicable. Ensure that stakeholders comply with the organization’s policies and procedures while seeking innovative ways to optimize systems efficiency and increase productivity through automation of tasks. Track contact center tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution. Prepare monthly reports for IT Operations forum that covers the respective system components (capacity, obsolescence tracking, security and functional patching) to ensure related applications are adhering to the policies as stipulated. Automate the application monitoring and ensure the application availability, accuracy and performance meet the standards. Requirements Diploma or Degree in Computer Science or relevant Technology disciplines At least 8 years’ experience in an application development or support role in medium to large organizations. Prior experience or knowledge of Payments or Transaction banking systems would be highly advantageous. Technical Proficiency in the following:Application servers and microservices such as JBoss EAP, Apache, Tomcat, Spring Boot Programming Languages such as Java, JavaScript, HTML, CSS Operating Systems such as LINUX, UNIX, Windows Relational Database Management System (MySQL, MSSQL, Oracle) concepts SQL queries for data retrieval and analysis Scripting (bash, VBA, excel and/or other languages) and automation Experience in Incident, Problem and Change Management Experience in Cloud-related services management such as AWS Experience in Site Reliability Engineering (SRE)/ITIL implementation and/or concepts Must be a good team player with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment Prior experience in vendor management is preferred. Occasional non-standard work hours as required, to support deployments during green zone windows (late nights)#J-18808-Ljbffr

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