Outlet Manager
6 days ago
As the key driver of the outlet, this individual will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company's strategic plans.
Key Responsibilities:- Manage day-to-day operations at the assigned outlet.
- Oversee staffing at the outlet including hiring and rostering.
- Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times.
- Conduct regular product and service training and ensure that a high level of service standards are maintained at all times.
- Manage operating expenses and be accountable for Profit & Loss (P&L) statements.
- Stock management - ordering and storage of products, liaising with internal and external stakeholders.
- Respond and manage all customer feedback and enquiries - both online and offline.
- Facilitate bookings, events and promotions in alignment with sales and marketing plans.
- Perform any other ad-hoc duties assigned by Management and/or immediate superiors.
- A minimum of 3 years of relevant working experience.
- Candidates who possess a Food Hygiene certificate will have an added advantage.
- A team player with a good learning attitude and keen interest to develop professionally in the specialty coffee industry.
- Able to work under pressure in a fast-paced environment.
- Strong leadership, self-motivated and good people skills.
The salary range is between S$2,400 to S$3,200 per month.
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