Outlet Manager

2 weeks ago


Singapore PAPA PALHETA PTE. LTD. Full time
Roles & Responsibilities

As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company's strategic plans.

Job Responsibilities:

  • Manage day-to-day operations at the assigned outlet
  • Oversee staffing at the outlet including hiring and rostering
  • Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
  • Conduct regular product and service training and ensure that a high level of service standards at all times
  • Manage operating expenses and be accountable for P&L
  • Stock management - ordering and storage of products, liaising with internal and external stakeholders
  • Respond and manage all customer feedback and enquiries - both online and offline
  • Facilitate bookings, events and promotions in alignment with sales and marketing plan
  • Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:

  • At least 3 years of relevant working experience
  • Candidates who possess a Food Hygiene certificate will have an added advantage
  • Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
  • Able to work under pressure in a fast-paced environment
  • Strong leadership, self-motivated and good people skills
Tell employers what skills you have

Leadership
Ingredients
Quality Control
Customer Experience
Coffee
Inventory
FOH
Purchasing
Compliance
Food hygiene
Cashiering
Customer Satisfaction
Team Player
Customer Service
Scheduling
Hospitality
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