Senior coordinator, air freight export

7 days ago


Singapore This Is An IT Support Group Full time

IN THIS JOB YOU WILL: Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise. Accept all booking orders (from customer or overseas office) and process them for handover to Operations. Act as key contact for allocated customers – Own the customer, quality, gross profit. Stay informed on shipment and exception status for allocated customers. Proactively inform customers on shipment status, exceptions and provide intermediate updates on incident solution. Handle customer enquiries. Build partnerships and respond promptly - Take and handle any customer complaints/feedback; solve customer complaints or assign tasks to other functions. Participate in joint Sales visits if necessary. Offer innovative solutions through upselling. Pass on leads to Sales. Act as first contact point for customer claims; support customers in notification and reception of claims, provide DGF claims documents, collect required documents from claimant and hand over to specialized claims handlers when documents are complete, where applicable. Collaborate closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates. Escalate issues, if required. YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS: Diploma/ Degree with 2-4 years of relevant experience. Knowledge in freight forwarding/logistics industry preferred. Only shortlisted applicants will be contacted. #J-18808-Ljbffr



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