Customer service executive
4 weeks ago
Job Description - Customer Service Executive - Contact Centre (12 Month Contract) (240000 O0) As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations. Main duties and responsibilities Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services. Respond to customers’ queries and concerns with the aim of achieving first call resolution. Follow up promptly with customers to resolve issues. Provide customers’ feedback to respective business partners to improve customer experience. Introduce and educate customers on the self-service/automated banking channels. Perform after-call administration work. Use customer service and sales skills to optimise customer satisfaction of each customer contact. Maximise opportunities to deepen customer relationships via upsell or cross-sell appropriate products and services. Qualifications Possess a Diploma or Degree in any discipline. Has a passion for customer service. Able to work in a team. Able to speak and write good English. Ability to speak Mandarin is a must (to support the Mandarin speaking customer segments). Able to work in a fast-paced and demanding environment. Able to commit to 24/7 rotating shift work, needs to be comfortable working night shift. Will be required to work 5 days in a week, including weekends and public holidays. Those without experience are welcome to apply. Banking experience will be an advantage. Application process Please submit your personal particulars on the OCBC Careers site. You will receive an email upon completion if your profile meets the requirements. Please follow the instructions in the email. Next, you will receive an email invite from impress.ai to talk to Buddy , a chat-based platform that we use for our initial screening process. Learn more about OCBC and the role with Buddy . As part of the application process, you will be required to complete two online assessments and one video interview. The recruitment team will be in touch with you if you’re shortlisted. Good luck #J-18808-Ljbffr
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Executive, customer service
1 week ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer service executive
4 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer service executive
3 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer Service Representative
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Singapore TREETOPS EXECUTIVE RESIDENCES Full timeJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at TREETOPS EXECUTIVE RESIDENCES. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.Key Responsibilities:Preparation and Setup: Prepare the...
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Customer Service and Sales Representative
5 days ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...
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Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full timeJob Summary:We are seeking an experienced Concierge Service Executive to provide exceptional customer service and create unforgettable experiences for our clients. As a key member of our team, you will be responsible for delivering swift, personalized service while maintaining a sophisticated presence in customer-centric areas.About the Role:This is a unique...
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Customer Service Delivery Specialist
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Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full timeAt People Profilers (Executive Search) Pte. Ltd., we are committed to providing exceptional service to our clients and customers.About the RoleWe are seeking a highly skilled Customer Service Delivery Specialist to join our team in Tengah, Singapore.The successful candidate will be responsible for delivering top-notch customer service experiences, ensuring...
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Sales & Service Associate
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Singapore Marriott Customer Engagement Centre Full time $2,680COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
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Customer Service Representative
1 day ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeAbout the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.
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Customer Service
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Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
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customer service manager
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Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...
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Customer Service Representative
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Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full timeJob OverviewA Customer Service Representative role at Reliance Service Management PTE. LTD. is now available. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure.Key Responsibilities:We are seeking a highly skilled individual who can take orders from guests, serve food and...
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Customer Service Representative
1 month ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
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Customer service executive
4 weeks ago
Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full timeJob Title: Customer Service Executive General Description The Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must...
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Customer service executive
3 weeks ago
Singapore CPO PTE. LTD. Full timeCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service...
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Customer service executive
4 weeks ago
Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full timeCustomer Service Executive Industry: IT Hardware, Networking Hardware Employment Type: Full time Working Hours: Mon-Fri, 9am-6pm Reporting To: Sales Director The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to...
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Customer Service Executive
7 months ago
Singapore CPO PTE. LTD. Full timeRoles & ResponsibilitiesCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service...
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Customer Service Executive
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Singapore BEAUTIFUL MUM PAYA LEBAR PTE. LTD. Full timeRoles & Responsibilities Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls. They answer any questions the customer may have and then redirect them to the appropriate team or department. Helping customers to fix their appointment. Any other ad hoc...
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Customer relationship executive
3 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE Full timeJob Title: Customer Relationship Executive - BYD / Denza Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty claims. Troubleshoot and resolve...
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Customer Service Executive
6 days ago
Singapore CULTIVAR ASIA PTE. LTD. Full timeRoles & ResponsibilitiesOur client is a leading provider of efficient errand services in Singapore, including document delivery, shopping assistance, and food delivery for both residents and businesses. They are seeking a dedicated Customer Service Executive to handle client inquiries, resolve issues, and ensure an exceptional customer experience.Role...