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Global product
1 week ago
About Tik Tok
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of Tik Tok's purpose. Our products are built to help imaginations thrive, and we aim to inspire creativity and enrich life every day. We see every challenge as an opportunity to learn, innovate, and grow as one team. Join us to drive impact for ourselves, our company, and the users we serve.
About the Team
The Governance and Experience team aims to build a safe and trustworthy marketplace for users and partners by focusing on user experience, policies, and systems. Our Service and Support Centre (SSC) delivers customer service to buyers and support to sellers and creators.
Responsibilities
Partner with service delivery and product development teams to assess, define, and propose the right product solutions; develop business requirements documentation and drive implementation of product launches.
Identify product or process problems and opportunities, perform root cause analysis, and provide recommendations to improve efficiency and customer experience.
Translate problems, policies, and risks into solutions that improve processes and workflows.
Leverage agile development techniques to create solutions for a rapidly changing environment.
Facilitate tech changes and updates, maintain system and process documentation, and support team members to ensure processes are understood and followed.
Manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
Qualifications
Minimum Qualifications
Recently graduated with a degree in Computer Science, Business Analytics, Math, Statistics, or a related field.
Experience working cross-functionally with tech and non-tech teams globally.
Preferred Qualifications
Experience in the E-commerce marketplace platform or Customer Service is a plus.
Strong interpersonal skills to build relationships and liaise with people at all levels.
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to reflect the communities we reach.
By submitting an application, you accept our global applicant privacy policy, accessible here: Privacy Policy.
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