Exceptional Customer Service Role

The Write Connection specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical thinkers.

Our Customer Service Professionals play a pivotal role in upholding our commitment to excellence. They deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations.

In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive team environment.

If you're passionate about customer engagement and thrive in a dynamic setting, we invite you to join our vibrant team.

### Job Responsibilities

#### Sales & Leads Management

• Share information about programmes with current and potential customers to achieve sales targets.
• Identify customer needs and recommend suitable programmes to enhance their experience and satisfaction.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to queries promptly and effectively.
• Participate in marketing promotional events and campaigns to boost programme visibility and drive enrolments.

#### Customer Service

• Deliver exceptional customer service by addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary.
• Maintain a professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share insights with the team to improve service offerings and delivery.
• Stay informed on the latest programmes and marketing updates to provide accurate information to customers.
• Go the extra mile to ensure customers are satisfied and their needs are fully met.

#### Administrative Support

• Use company tools and systems to manage customer interactions and track responses.
• Maintain organised records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to continuous improvement.
• Provide assistance to teachers and students as needed.

### Required Skills and Qualifications

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.

### Benefits

• Competitive remuneration
• Performance-based incentives
• Opportunities for professional development and growth within the company
• Flexible work arrangements

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for lessons (20% off course fee for children of staff)

Customer Service Experience
Customer Engagement
Sales
Listening Skills
Ability To Work Independently
Communication Skills
Administrative Support