
Airport Customer Experience Officer
2 days ago
Customer Service Representative
We are seeking passionate and customer-focused individuals to join our team as Passenger Service Officers at Changi Airport. In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.
Key Responsibilities:
- Be well-versed in the lounge's food and beverage offerings with emphasis on the Singapore Hawker Fair menu
- Understand and communicate information on allergens and dietary restrictions to guests accurately
- Set up service stations dining tables and event carts according to established standards
- Take guest orders serve and present dishes professionally and promptly
- Handle special requests service recovery for delays or disruptions and manage unique passenger needs with discretion
- Accurately enter orders into the lounge system
- Complete daily reports shift handovers and assist with inventory checks
- Greet and assist passengers during check-in and boarding
- Ensure smooth and seamless departure experiences
- Provide support to travelers with special needs
- Deliver excellent service in premium airport lounges
If you are interested in this role please submit your updated resume in MS Word format by clicking the apply button below.
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