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User Experience Research Expert

1 week ago

Singapore Trip.com Full time

Regular Singapore Accommodation Other Job ID:5325
Update 2024-12-17
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
Collaborate with product managers and designers to understand research needs and work cross-functionally with multiple stakeholders to deliver actionable insights.
Lead end-to-end UX research activities, including defining research needs, hypotheses, methodology, execution, analysis, communication and follow-up.
Adopt and adapt user research methods according to research questions.
Examine large-scale data (e.g., surveys, logs) to discover insights, generate hypotheses, and identify opportunities for better experiences.
Own programs that improve the research practice such as roadmaps, panels, templates and protocols for studies.
Work with other researchers within the business to improve research quality, and other aspects of the craft.
What you'll Need to Succeed
Bachelor's Degree in Psychology or Research, or other related fields.
5+ years of relevant experience within user experience, applied research setting and/or product research and development.
Demonstrated ability to design and conduct original research addressing complex business needs, as well as effectively communicating findings to stakeholders.
Experience conducting in-depth interviews and usability testing.
Strong experience with research participant recruitment and management practices, as well as creating surveys and working with survey software.
Experience applying statistical analysis methods such as Regressions, PCA, and T-Tests.
Excellent communication skills in English are a must.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.
What’s more?
Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact.
We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
We encourage flexible work arrangements.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
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