Production Support Analyst

4 days ago

Singapore A-IT Software Services Pte Ltd Full time

Description Key Responsibilities Technical Specialist responsible for the business application portfolio availability and reliability to serve the business per agreed service level targets. Ensure system service uptime & day-to-day smooth running, support users' enquiries and perform due diligence to ensure ease of maintenance, operation efficiency, system monitoring and availability. Lead by example in high pressure situations and timely resolution of any day-to-day Tier-1 application system issues/incidents. Provide timely escalation/report to system support team lead concerning BAU matters, tracks and manage the production issue from opening to closure, including follow-up fixes wherever is applicable. Work with cross functional teams to troubleshoot and resolve complex issues. Performance analysis and fine tuning of industry cut off time-sensitive systems. Assess operational readiness of new products / applications / flows and execute continuous service improvement plan, process improvement. Develop and maintain professional relationships with all relevant business users/operation support center as well as providing effective and timely support for production issues as well as queries. Contribute in effective knowledge management best practices within team and organization. Support the upkeep of the supporting documentation related to the application system in-charged. Support system resiliency activities such as DR exercise, BCP and system improvement planning. Liaise with various support units such as Data Security, Infrastructure, Technical Service, and Quality Assurance on system/application setup, environment and deployment. Work with level 1 support in application knowledge

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