Principal Project Manager

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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.

• Relationship Development: Engages with senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with subject matter expertise. Prevents and manages escalated situations through strategic and targeted communications with senior stakeholders and delivers difficult messages as needed. Establishes governance to influence customer decision making and diffuses situations in escalations as needed.
• Drives customer satisfaction by representing Microsoft to senior customer stakeholders (e.g., Chief Executive-level), reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries. Manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly.
• Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.

• Initiation: Drives project initiation for projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.
• Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, India Global Delivery) on integrated planning and organization of onshore/offshore projects.

• Contracting: Leads contracting process for partner resources (e.g., contractors, vendors) by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Negotiates and structures fixed-fee subcontractor contracts.

• Presales: Leads pre-sales process for high-impact projects by articulating the business value proposition associated with the project/change, evaluating associated complexities and risks to ensure feasibility of commercial offer, and reviewing work of peers for quality. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.

• Planning: Develops detailed project management plan to drive predictable delivery for large and/or complex projects, leveraging expertise and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Establishes clear expectations and accountabilities with all project team members and stakeholders, may act as a lead project manager, and engages a broad set of internal and external stakeholders in holistic planning activities.

• Monitoring and Controlling: Orchestrates and oversees project metrics on large, complex projects with high visibility. Proactively ensures adherence to KPIs and provides strategic direction to drive success and adapts to changes. Manages risks and issues across projects, evaluating trends and implementing mitigation strategies. Ensures timely completion and quality of deliverables, manages COSs, and oversees customer change control at kickoff.

• Closure: Drives timely project closure, ensures completion of sign-off tasks, and shares lessons learned. Drives readiness programs and knowledge sharing across domains, regions, and world-wide levels.

• Intellectual Property: Researches and shares IP and provides recommendations for improvement, enforcing reuse of processes and artifacts within the team.

• Other: Embodies our culture and values.

Bachelor's Degree in related field AND 12+ years experience in consulting/professional services delivery, project management, or leading portfolio management, complex programs, or revenue-driven programs more than USD $5mil; strong pre-sales and proposal delivery experience. OR equivalent experience. Project Management Professional (PMP) certification. 6+ years consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting). Agile certification (e.g., PMI-ACP) or Scrum Master/PSM1 certification. Certification in relevant industry or in Public sector.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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