Executive (Volunteers, Outreach and Case Management), Centre for Domestic Employees (CDE)

2 days ago

Singapore National Trades Union Congress (NTUC) Full time

Executive (Volunteers, Outreach and Case Management), Centre for Domestic Employees (CDE)

Executive (Volunteers, Outreach and Case Management), Centre for Domestic Employees (CDE)

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The Centre for Domestic Employees (CDE) champions for the fair employment treatment of domestic employees in Singapore through balanced and pragmatic approach and promotes cohesive social integration among the community.

As part of the team, you will take the lead in managing a group of volunteers—comprising mainly of Migrant Domestic Workers (MDWs)—while planning activities and supporting case management. If you are passionate about making a meaningful difference in the domestic worker community, this role is for you.

Responsibilities

  • Recruit, manage, engage and retain CDE volunteers.
  • Develop outreach plan and conduct outreach.
  • Regularly communicate (e.g., via text, messaging platforms) and build strong relationships with volunteers to ensure consistent engagement and promote trust.
  • Maintain and update volunteer database and post event data in an accurate and timely manner.
  • Plan and execute activities and events for volunteers and CDE/ NTUC.
  • Generate monthly outreach and volunteers report for management review. Handle cases and 24-hour helpline pertaining to domestic workers’ employment matters.
  • Perform any other ad-hoc tasks as assigned by management.

Requirements

  • Diploma/ Degree in any discipline
  • Entry Level candidates are welcome to apply.
  • Ability to manage difficult situations and has a flair to work well with different stakeholders from various cultural and social backgrounds.
  • Proactive communicator who enjoys building and maintaining relationships with volunteers including MDWs.
  • Proficient with IT applications (e.g. Microsoft office) and social media.
  • Team player who is also a self-starter, able to work independently with strong initiative and a sense of accountability.
  • Ability to converse in MDW’s native language (such as Burmese, Tagalog or Tamil/Hindi) is an advantage.
  • Required to work on Sundays, and when required after office hours.
  • Prior experience in volunteer management or community engagement is an advantage.

We will only contact shortlisted candidates.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service and Administrative

  • Industries

    Non-profit Organizations

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