Director, Centre for Domestic Employees

3 days ago

Singapore National Trades Union Congress (NTUC) Full time

The Centre Director plays a critical leadership role in supporting the Head of Department (HOD) in the strategic and operational management of the Centre. This position oversees multiple functional teams, including Operations, MDW Interviews, Finance & Charity, Communications, and Partnerships & Programmes. The Director works closely with the HOD to ensure strategic alignment, effective stakeholder engagement, and the successful execution of the Centre’s mission. Key Responsibilities Collaborate with the HOD to identify, develop, and implement strategic initiatives and ensure alignment across all teams. Provide leadership and guidance to Team Leads to support the achievement of departmental goals and performance targets, including key initiatives. Ensure teams adhere to established processes, policies, and compliance standards. Assist the HOD in managing human resource matters, including recruitment, staff appraisals, and workforce planning. Oversee daily operations with the Team Leads, including case management, programme execution, facility management, and handling of public feedback and media inquiries. Represent the Centre in meetings, forums, and collaborative initiatives with internal and external stakeholders. Cultivate and maintain strong relationships with key partners, including government agencies, community organisations, embassies, and NGOs. Monitor emerging trends and recommend appropriate strategies or action plans. Undertake additional responsibilities assigned by the HOD. Qualifications & Experience Degree in any discipline, with a minimum of 5 years of leadership or management experience Proven experience in supervising and managing cross-functional teams. Strong analytical and problem-solving capabilities. Strong communication skills and stakeholder management experience. Ability to work independently while fostering team collaboration. Adaptable and resilient in navigating evolving challenges and priorities. Capable of managing multiple priorities and meeting tight deadlines. Experience in migrant domestic worker sector and knowledge of its related regulations is a plus. Willingness to work on weekends, particularly Sundays, when necessary. Seniority level Mid-Senior level Employment type Full-time Job function Management Industries Non-profit Organizations #J-18808-Ljbffr

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