Aon Hewitt | Claims Advocacy Director, Financial Lines
3 days ago
Claims Advocacy Director, Financial Lines
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Reporting to the Head of Financial Services & Professions Group (FSPG), Singapore, with a helix to Head of Claims, Singapore and the Regional Head of Claims, to provide strategic claims management support for all complex and/or contentious FSPG’s client claims, including:
Analyzing and reviewing coverage issues to provide claims consulting services to clients;
Acting as a focal support point for clients to advocate for contentious, and/or losses, to resolve a wide range of issues in creative ways;
Providing support to clients to facilitate settlement of claims;
Facilitating claims process for clients to ensure progress from notification through to closure, including engaging insurers and their professional advisers to support smooth review of claims for clients;
Conducting claims reviews, including analysis of claims data and providing claim related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk;
Reporting and maintenance of claims database and systems;
Supporting key client relationships with a focus on client governance and claims advocacy and all related service undertakings and delivering consistently high service standards to clients with proactive, strategic advice on navigating the claims process with insurers, to resolve insurers queries and policy coverage issues;
Participating in Requests for Proposal (RFPs) and Tenders, articulating Claims Advocacy services;
Working with the HoD and regional management and service teams to deliver the widest practical range of products solutions and services available from Aon to the FSPG client base;
Working with the HOD to support and develop performance standards and providing training to colleagues, establishing the delivery of best practice service standards.
Skills and experience that will lead to success
At least 10 years of post qualification experience in private practice litigating and managing complex financial lines claims;
Deep financial lines product expertise and experience vital;
Experience advocating for clients/policyholders in respect of novel / sensitive / contentious claims and/or complex points of law;
Ability to optimally communicate across jurisdictions as well as different markets, practices and cultures;
Demonstrable understanding of the (re)insurance market and the role of a broking company in the claims arena including being able to interpret complex insurance policy wordings, experience maintaining senior level (re)insurer and client relationships, flexibility and creativity in negotiation, strong written and oral presentation skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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