
Customer Care Engineer
2 days ago
AEQON
excels in delivering tailored solutions across the domains of telecommunication, ICT, and homeland security, drawing on a robust foundation of expertise in both current and emerging technologies. Our unwavering commitment to excellence is evident in the breadth of our infrastructure solutions. From mobile network rollout, transmission systems, and network optimisation to M/E fit-out and specialised equipment for critical infrastructure like data centers and power grids,
AEQON
covers the spectrum of comprehensive technological needs.
As one of the portfolio companies under the umbrella of
EXEO Group Pte Ltd , AEQON is strategically positioned within EXEO Global Inc., a Tokyo Stock Exchange-listed entity based in Japan. This affiliation underscores our commitment to global excellence and positions AEQON as a trusted leader in the dynamic landscape of telecommunication, ICT, energy solutions and provider of a full suite of security products and solutions. AEQON is the holding company for subsidiaries, including
TJ Systems ,
AOAO Global ,
PT. AWS Distribution ,
AEQON Technologies (Taiwan)
and
Nhân Sinh Phúc (NSP) .
To view our comprehensive offerings, do visit our website at
The Opportunity
The incumbent is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities.
Responsibilities
Perform off site survey with clients to capture essential requirements
Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
Provide solutions to integrate multiple platforms and hardware e.g. CCTV, security card access
Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
Support maintenance testing and commissioning by drafting specific tests and commissioning plans
Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
Support of monthly maintenance projects and ensure timeline is met
Requirements
Essential:
A Diploma / Degree in Electrical / Electronics / Engineering / IT
Possess analytical and problem solving abilities
Good customer management and communication skills
Good technical knowledge
Outspoken and people-orientated
A good team player with the ability to multi-task
Driven, self-motivated and ability to work independently
Resilient and persistent
Training will be provided
Preferred:
2 years of relevant job experience in similar fields
Experienced in troubleshooting security systems
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