
Customer Care
1 week ago
**Job Information**:
Industry
- Payments / FinTech
Work Experience
- 1-3 years
City
- Singapore
State/Province
- SG
Country
- Singapore
Zip/Postal Code
- 388409
We are looking for immediate job opening for "Customer Care" in Singapore. This crucial position provides us to provide round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore that depend on our digital payment devices to accept cashless payments. If you have a dynamic personality and takes pride in providing excellent customer support, we would like to get to know you.
**About the Job**
The Customer Service Assistant provides first point-of-contact for responding to all incoming customer enquiries, taking customer feedbacks and finding solutions to their technical problems.
**What's in the Job**
- Provide on the telephone technical troubleshooting and problem resolution.
- Document, track, and keep an up to date account on the Support Desk / CRM software on all merchant enquiries, feedbacks and problem resolution status.
- As part of the job, you are required to provide administrative support such as document digitization, data verification, working with the other teams in technical problem resolution.
- At least 2 years of prior experience in tech-related customer support.
- Completed Cambridge-Singapore GCE "O" Level, its equivalent and higher.
- Excellent communication skills, pleasant personality and the ability to work under pressure.
- Spoken and written English is a must.
- Willing to work on rotating shifts, weekends and public holidays.
**Compensation and Benefits
-
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