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Contract Business Analyst

3 weeks ago

Singapore Income Insurance Limited Full time

Overview
Contract Business Analyst (1 year contract) at Income Insurance Limited. The candidate will work within the Business Excellence's Centre of Excellence in Business Analysts to execute projects with new capabilities and create a differentiated customer experience. The role includes creating shared Business Analyst services to support cross-functional initiatives such as cost optimization, focusing on the analysis and design of automated workflows and business processes re-engineering within the Operational division. This position supports business users in Product Launches, Operations Division Initiatives, Core Functions Improvements, and Regulatory Business & IT initiatives aligned to the company's objectives. It also involves providing business support on system-related activities to all stakeholders and participating in the end-to-end process of user requirements solicitation and documentation, test planning and execution, and translating business requirements into IT solutions to meet customer needs.
Responsibilities
Review product specifications, functional specifications, and related materials; analyze gaps and recommend improvements.
Bridge the gap between IT and business users to assess processes, determine requirements and provide recommendations to stakeholders.
Ensure risk and compliance standards are followed for changes.
Organize and participate in meetings/workshops to understand requirements and produce business workflows for the business requirements document.
Work with users to prepare and document business requirements, conduct walkthroughs, and obtain sign-off on the user requirements.
Assess feasibility, benefits, and risks of new IT solutions; recommend process improvements and ensure IT solutions align with business needs and risk/compliance standards.
Define test scope, formulate test plans, participate in user acceptance testing, and document results.
Prepare user guides and conduct training for operational users on new deployments.
Qualifications & Competencies
Degree in Information Technology or Business Information Systems
Minimum 2 to 5 years of experience in business analysis and user acceptance testing in the insurance domain
Experience in insurance operations and processing is advantageous
Strong business analysis skills in delivering requirements and processes
Project management skills in executing and managing UAT and planning
Proactive, resourceful, and able to engage stakeholders across multiple business domains
Self-managing with strong analytical, problem-solving, and attention to detail
Excellent written and oral communication, listening, and interpersonal skills
Ability to multitask, work under pressure, and meet tight deadlines
Seniority level
Not Applicable
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Insurance
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