Service Representative

Service Representative – Singapore page is loaded## Service Representative – Singaporelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR ## **Job Description****Location: Seletar, Singapore***Only candidates with the legal right to work in **Singapore** will be considered. Please note that applicants without this eligibility will not be considered.*At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.We are seeking a **Service Representative** to join our team in Singapore. In this customer-facing role, you will act as the primary point of contact between Rolls-Royce and our airline customers, providing 24/7 operational support, driving timely resolution of issues, and ensuring the highest levels of customer satisfaction. You will build strong working relationships, identify business opportunities, and represent Rolls-Royce's position confidently in diverse operational environments.**What you will be doing:*** Provide **24/7 customer support**, ensuring timely resolution of operational and technical issues through the appropriate IT systems and communication channels.* Develop and maintain **strong customer relationships** at all levels to support effective communication and feedback loops.* Collect and analyze customer operational data to identify trends, potential issues, and opportunities for proactive management.* Monitor **warranties, guarantees, and airline debt**, escalating significant trends as required.* Provide inputs on customer business forecasts, fleet plans, and shop visit schedules.* Identify and promote **product and service sales opportunities**, supporting Rolls-Royce's growth objectives.* Represent the **Rolls-Royce position** with professionalism and resilience, including in challenging discussions with customers.* Support **new product introduction**, ensuring customer readiness and successful integration into their operations.* Uphold Rolls-Royce's strategy, business values, and commitment to customer excellence.**Position requirements:*** Degree-qualified in a relevant discipline (Engineering, Aviation, or related) or equivalent practical experience.* Proven experience in a **customer-facing role**, ideally within aerospace or a related technical services industry.* Strong technical and/or services background, preferably with working knowledge of **gas turbines, aircraft engine operation, and airline line maintenance practices/regulations**.* Good business acumen with the ability to identify opportunities and navigate ambiguity in a **fast-paced, dynamic environment**.* IT literate, with the ability to use data systems for communication, reporting, and analysis.* Excellent **communication and interpersonal skills**; able to present clearly, influence effectively, and build trust across cultures.* Highly organized with strong planning and prioritization skills to ensure on-time delivery of commitments.* Culturally aware, with the ability to operate effectively in a global business environment.Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.Relocation assistance is not available for this position.## ## **Job Category**Field Services## **Posting Date**13 Oct 2025; 00:10#J-18808-Ljbffr