Manager Operations

1 week ago

Singapore Rubick Full time

Overview
Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce.
Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.
JPosition Overview:
We are seeking an experienced and dynamic Manager for Operations, to lead our operations team. This role is crucial for driving revenue growth and ensuring operational excellence across our e-commerce services. The ideal candidate will be a P&L owner responsible for managing and growing revenue from existing clients, onboarding new clients, and optimizing team productivity and utilization.
Responsibilities
Revenue Growth
Develop and implement strategies to grow revenue from existing clients.
Collaborate with the sales team to onboard new clients seamlessly.
Identify and pursue upselling and cross-selling opportunities.
Operational Management
Oversee the operations team, catalogers and quality control personnel.
Plan manpower requirements based on sales projections and ensure optimal team size.
Monitor and improve productivity and utilization rates of the team.
Client Management
Maintain strong relationships with clients to understand their needs and deliver exceptional service.
Act as the primary point of contact for client escalations and ensure timely resolution.
Own the P&L for the operations department, ensuring revenue targets are met or exceeded.
Manage costs effectively to maintain healthy margins.
Track and report on key financial and operational metrics.
Lead, mentor, and develop the operations team to achieve high performance.
Foster a positive and collaborative work environment.
Implement best practices and continuous improvement initiatives.
Strategic Planning
Work with senior leadership to develop long-term strategies for operational growth and efficiency.
Stay updated on industry trends and incorporate relevant innovations into operations.
Revenue Growth
Increase revenue from existing clients.
Successfully onboard new clients and generate additional revenue.
Margins
Maintain or improve profit margins by managing operational costs.
Optimize team productivity and utilization metrics.
Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred.
Proven experience as a General Manager or in a similar senior operations role within the technology or e-commerce industry.
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
What We Offer
Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
A collaborative and innovative work environment.
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