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Universe Manager
7 days ago
As a Universe Manager, you will be an ambassador of the Brand. You will take ownership of a Universe, lead and coach a team of Managers, Senior and Expert Client Advisors and Client Advisors; provide full support to the Store Management in building Client relationships and drive the Universe’s performance. You will proactively ensure your team achieves their goals and will be responsible for building highly motivated teams, developing them to the next level and securing succession plans.
Job responsibilities
Duties & Responsibilities
Team Management and Development
Develop Managers to ensure their teams deliver the Louis Vuitton brand experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans.
Identify, recruit and develop talents, secure succession plans in collaboration with the Store Director.
Set individual and team goals, and sales targets; proactively assess and manage performance against expectations.
Manage and motivate the team to drive business, create a positive and harmonious work environment and foster cooperation between Managers.
Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action.
Client and Business Development
Support the team in building long term Client relationship, leveraging all clienteling tools.
Establish a Client-centric mindset in store to ensure the highest level of Client experience and support the Expert Advisors in the team in acting as style advisors to their Clients.
Communicate and inspire the team on corporate strategy and relevant business information through animation of morning briefings or training.
Develop the business of your Universe by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
Define and implement action plans to boost business and maximize product performance, leveraging visual merchandising, client development, retail support and learning, communications.
Aware of competitive landscape and suggest actions and recommendations.
Work with Merchandising and Supply Chain to ensure store has the right product mix at all times based on market needs.
Selling and Floor Management
Act as a role model demonstrating sales leadership to the team, supporting them with their own sales, fostering cross-selling and Client repurchase.
Build and develop own Client portfolio.
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Louis Vuitton standards are achieved.
Provide consistent and qualitative feedback to the team, coach them on the spot and coach Managers in coaching their own teams.
Operations
Ensure policies, standards and Louis Vuitton procedures are communicated and implemented.
Be accountable for inventory management.
Monitor store maintenance
Understand the varying personnel needs for each different product category and implement staffing strategies accordingly.
Profile
Minimum of 10 years’ relevant work experience in retail with at least 5 years of management experience.
Proven experience in leading large teams.
Strong knowledge of the fashion and luxury retail industry.
Excellent presentation skills.
Strong business sense.
Capable of analysing, organizing and planning.
Presentable, creative, and detail oriented.
Interpersonal savvy, tactful and diplomatic.
Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.
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