Conversational AI Large Model Researcher-Global E-commerce
5 days ago
Join to apply for the
Conversational AI Large Model Researcher-Global E-commerce
role at
TikTok
2 days ago Be among the first 25 applicants
Join to apply for the
Conversational AI Large Model Researcher-Global E-commerce
role at
TikTok
Get AI-powered advice on this job and more exclusive features.
Responsibilities
Team Introduction:
Dedicated to building an industry-leading large-model dialogue system, the team serves hundreds of millions of daily active users, with application scenarios covering the entire Douyin e-commerce ecosystem. This includes core business scenarios such as platform customer service, platform merchant service, merchant customer service, influencer customer service, and innovative intelligent shopping guides. Through continuous technological innovation and optimization, the team has successfully established a complete intelligent dialogue solution, delivering significant efficiency improvements and user experience enhancements to e-commerce operations.
Research Objectives
Develop an LLM-based customer service chatbot for TikTok and Douyin E-commerce, enabling intelligent customer service interactions. The LLM will handle the entire user inquiry process, including request clarification, solution negotiation, and execution.
Necessity
LLM's strong conversational and reasoning abilities make it especially suitable for intelligent customer service, capable of potentially reaching the service standards of excellent human representatives.
Research Content
Design a multi-agent framework based on LLM, integrating planning-agent, reply-agent, and tool-agent. Each agent will specialize in different functions, working collaboratively to manage the complete service process—from issue identification and solution negotiation to solution implementation and feedback.
Reply-agent ensures the proposed solutions comply with platform policies and service guidelines, avoids excessive improvisation or hallucinations, and maintains smooth communication and negotiation with the user.
Planning-agent identifies user demands and problem scenarios, sourcing relevant service guidelines and constraints as well as recognizing risk scenarios.
Tool-agent validates the legality of tool usage, accurately interprets the results from tool interactions, and manages execution dependencies of various actions.
Research Challenges
Compliance with service guidelines: Ensuring the chatbot's solutions adhere to platform service guidelines (such as available refund within xx days of parcel arrival and coupon limits per user per week).
Dynamic feedback adaptation: Static adherence to service rules and providing fixed solutions can limit the flexibility of reply-agents, preventing them from acting like excellent human customer service representatives. By enabling reply-agents to interact in real-time with their environment, considering user's behavioral trends, demands expressed during inquiries, and feedback on proposed solutions, personalized service can be provided. This approach fosters adaptive responses and progressive services and solutions, closely mirroring the flexibility and excellence of human customer service.
Self-reflection: Employing LLM's capabilities to understand, analyze, and evaluate its own behavior, fostering self-supervision and decision refinement through reflection on outputs, particularly with complex and ambiguous tasks.
Complex image processing: Handling scenarios involving numerous complex images (including shipping order photos,
-
AI Researcher
1 week ago
Singapore beBeeArtificialIntelligence Full time $150,000 - $200,000Global E-Commerce AI ResearcherWe are seeking talented researchers to join our global e-commerce team in 2025. This role offers unparalleled opportunities for career growth and exploration in AI research.Responsibilities:Identify and develop algorithms for risk/violation/low-quality issues in e-commerce scenarios such as products, shopping cart short videos,...
-
Singapore ByteDance Full time**Conversational AI Large Model Researcher-Global E-commerce-Soaring Star Talent Program** - Singapore Regular - R&D - Algorithm - 2026 Soaring Star Talent Program Job ID: A153869 **Responsibilities** **Qualifications** **Job Information** About Us - Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more...
-
AI Engineer E Commerce
1 week ago
Singapore beBeeEngineering Full time $90,000 - $120,000Job DescriptionWe are seeking an AI Engineer to join our team and play a key role in developing advanced conversational AI systems. As an AI Engineer, you will be responsible for designing and implementing AI-driven customer service agents that can handle e-commerce inquiries, complaints, refunds, dispute resolutions, and logistical issues.The ideal...
-
Algorithm Engineer-TikTok E-Commerce
5 days ago
Singapore TikTok Full timeAlgorithm Engineer-TikTok E-Commerce (Conversational AI)Algorithm Engineer-TikTok E-Commerce (Conversational AI)1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities About the team The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to...
-
Singapore TikTok Full timeJoin to apply for the Recommendation Large Model Researcher-Global E-commerce role at TikTok 2 weeks ago Be among the first 25 applicants Responsibilities Team Introduction: The team primarily focuses on recommendation services for the International E-commerce Mall, covering information flow recommendation in core scenarios such as the mall homepage,...
-
Singapore TikTok Full timeJoin to apply for the Recommendation Large Model Researcher-Global E-commerce role at TikTok 2 weeks ago Be among the first 25 applicants Responsibilities Team Introduction: The team primarily focuses on recommendation services for the International E-commerce Mall, covering information flow recommendation in core scenarios such as the mall homepage,...
-
Singapore TIKTOK PTE. LTD. Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of...
-
Singapore TIKTOK PTE. LTD. Full timeAbout TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the...
-
Machine Learning Engineer
2 weeks ago
Singapore TikTok Full timeResponsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices...
-
Conversational AI Engineer
6 days ago
Singapore beBeeAI Full time $90,000 - $120,000Conversational AI EngineerJoin our team and be at the forefront of transforming customer service in e-commerce. We're building an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.Job Description:Design and implement an AI-driven conversational customer...
