Global IT Technical Support Expert

2 weeks ago

Singapore beBeeTechnical Full time

IT Support Specialist

Job Overview

  • Deliver timely incident resolution and request management through first-line technical support (phone/email) and occasional deskside assistance.
  • Log, track, and escalate tickets to ensure seamless coordination with 2nd/3rd line teams and ITIL process functions.
  • Act as a key communication link between users, regional IT officers, training teams, and global support teams.
  • Maintain strong customer relationships by keeping users updated, meeting agreed service levels, and providing guidance to colleagues when needed.
  • Develop knowledge of business operations to improve service delivery and contribute to continuous improvement.

Required Skills and Qualifications

  • Bachelor's degree in IT or equivalent experience.
  • At least 4 years' IT experience in 1st level support.
  • Strong knowledge of Windows 10, Microsoft Office, VPN, Citrix, Active Directory, Remote Exchange Console, and service desk/call management tools.
  • Familiarity with ITIL practices and experience supporting professional services in a demanding business environment.
  • Excellent organisational, problem-solving, and decision-making skills, with the ability to perform under pressure.
  • Strong customer service focus, clear communication (verbal and written), and proven ability to work effectively in global teams across cultures.
  • Enthusiastic, credible, and self-motivated with a passion for technology and a commitment to continuous improvement.

Benefits

As a growing firm with a tightly-knit team, the successful candidate will have the opportunity to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

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