Global Technical Solutions Expert

4 days ago

Singapore beBeeExpert Full time $90,000 - $120,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to provide expert technical support and assistance to our partners and clients worldwide. As a key member of our global team, you will play a crucial role in ensuring the highest level of customer satisfaction and providing top-notch technical solutions to complex issues.

Key Responsibilities:
  • Provide proactive and reactive technical support through multiple communication channels, including email, phone, and ticketing systems
  • Manage technical relationships with partners, providing technical guidance and handling service outages
  • Become an expert in one of our business products and how best to deploy, troubleshoot, and maintain them
  • Communicate partner needs to our product teams to drive continuous improvement and enhance the overall user experience
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure seamless integrations with Meta's platform
Requirements:
  • 4+ years of experience as a Support Engineer, Service Engineer or similar
  • Strong understanding of Telco Infrastructure (HSS, PGW, GGSN, etc.) and related technologies (IP Stack, VPN, BGP)
  • Experience with coding languages such as PHP/Hack and JavaScript/React
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences
  • Experience assessing, analyzing, and resolving operational issues using data-driven approaches
  • Ability to work independently and collaboratively as part of a global team, with a strong emphasis on teamwork and collaboration
Preferred Qualifications:
  • Experience working with large-scale enterprise systems development
  • Knowledge of GenAI, Large Language Models (LLMs), Machine Learning (ML) and other emerging technologies
  • Understanding of IT infrastructures and network protocols on different layers, with good knowledge of different data exchange formats and protocols
  • Experience developing, deploying, and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)
What We Offer:
  • Opportunities to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications, and Fintech
  • Professional growth and development opportunities, including training, mentorship, and career advancement
  • A dynamic and collaborative work environment, with a focus on innovation and excellence

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