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2 weeks ago
This role involves serving as a trusted technical advisor for customers, responding to and resolving inquiries and incidents related to application services and performance.
The ideal candidate will have hands-on expertise in content caching, performance optimization, traffic routing, and edge delivery services.
Key Responsibilities- Serve as a technical point of contact for customers, providing timely and high-quality assistance with complex technical issues.
- Collaborate with engineering and operations teams to remediate issues, suggest mitigation steps, and apply appropriate measures.
- Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
- Minimum of 4 years' experience as a technical support engineer supporting globally distributed reverse-proxy CDN platforms.
- Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.
- Strong customer service orientation and communication skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
We're a highly ambitious technology company with a soul. Our mission includes protecting the free and open Internet and running initiatives like Project Galileo and the 1.1.1.1 public DNS resolver.
Equal Opportunity EmployerWe're committed to providing equal employment opportunity for all people and value diversity and inclusiveness.
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