Senior Client Experience Representative

5 days ago


Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time
JOB SUMMARY

• To comply with the processes on cash handling and branch operations as per Branch Operations Manual

• To manage Branch operational risk and ensure controls are in place

• To resolve client complaints/feedbacks/issues and manage clients service expectations

• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels

• Generate new sales opportunities through referral
RESPONSIBILITIES
Transaction Processing

• Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)

• Ensure accuracy in all transaction processing

• Ensure all clients' requests received - Drafts application, Telegraphic

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