Senior Client Experience Representative

2 weeks ago


Singapore Standard Chartered Full time

RESPONSIBILITIES To comply with the processes on cash handling and branch operations as per Branch Operations Manual To manage Branch operational risk and ensure controls are in place To resolve client complaints/feedbacks/issues and manage clients service expectations Activate, educate & direct clients to utilise digital/self‐service terminal (SST) channels Generate new sales opportunities through referral Transaction Processing Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)Ensure accuracy in all transaction processing Ensure all clients' requests received – Drafts application, Telegraphic



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