Warranty Administrator cum Aftersales Admin

1 day ago

Singapore Vincar Full time

Warranty Administrator cum Aftersales Admin Register, submit, and monitor warranty claims in accordance with manufacturer guidelines for various brand under Vincar Group (GAC, Aion, Proton and Sokon). Review technician repair reports to ensure claims meet warranty policy requirements. Liaise with technical and service advisors to clarify claim details and gather supporting documents. Keep track and follow up with manufacturer for the claim status. Maintain detailed records of all warranty jobs, parts replaced, and reimbursement status. Liaise with finance for warranty matters (record and invoicing). Assist in warranty audits and ensure all documentation is compliant. Key in and maintain accurate customer database. Provide support for aftersales administrative work. Prepare and draft out daily, weekly and monthly service report and upcoming/overdue maintenance. Customer reception and provide high level of service attention. Performs any other ad-hoc duties as assigned by the supervisors. Requirements Minimum 2 years of relevant experience. Be resourceful and process a multi-tasking attitude. Strong understanding of electrical and electronic systems, high-voltage safety protocols, and vehicle networks. Excellent problem-solving skills and attention to detail. Effective communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Strong commitment to safety and adherence to established protocols. Flexibility to adapt to changing technologies and industry trends. #J-18808-Ljbffr

  • Warranty Administrator cum Aftersales Admin

    1 day ago

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    Responsibilities Warranty Administration Register, submit, and monitor warranty claims in accordance with manufacturer guidelines for various brands under Vincar Group (GAC, Aion, Proton and Sokon). Review technician repair reports to ensure claims meet warranty policy requirements. Liaise with technical and service advisors to clarify claim details and...

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