Global Application Support Head

4 days ago

Singapore Aspire Systems Retail Full time

India

Full Time

21/05/2025

Experience:

15+ years in Banking IT Services with at least 8 years in post–go-live support leadership role, including hands-on experience with Temenos SaaS

Job Summary:

Aspire Systems is seeking a seasoned Application Support Head to lead post–go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments—particularly on Temenos SaaS—and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services.

Required Skills & Experience:

  • Minimum 8 years of post–go-live support experience in banking applications (preferably in leadership role).
  • Hands-on experience in supporting Temenos SaaS environments is essential.
  • Strong expertise in Temenos Transact and/or Infinity platforms in live operations.
  • Familiarity with SaaS deployment lifecycle.
  • Excellent understanding of banking operations, regulatory compliance, and audit readiness.
  • Proven ability to manage support operations with data privacy and GDPR compliance.
  • Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy).
  • Skilled in incident, problem, and change management aligned to ITIL practices.
  • Strong communication, customer handling, and crisis resolution skills.
  • Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus.

Education:

  • Bachelor’s degree in Engineering, Computer Science, or a related discipline.
  • ITIL certification is required.
  • Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage.

Reporting Line:

Reports to: Global Head of Temenos Implementations

Why Aspire Systems?

Be a pivotal part of our global banking support practice—trusted by top-tier banks for production excellence and regulatory integrity. You’ll lead the charge in delivering a reliable, secure, and compliant post–go-live experience in today’s cloud-first core banking landscape.

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