Data Centre

Overview

At Xtremax, this role supports government partner agencies in managing and securing critical government data centre facilities. As a Data Centre Operations Support professional, you will play an important role in ensuring the smooth operation of infrastructure, physical security, and IT systems. This role requires hands-on monitoring, troubleshooting, and coordination with multiple stakeholders to maintain a resilient, secure, and efficient data centre environment that supports essential government services. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibilities

• Infrastructure Management
  • Monitor and maintain critical infrastructure, including power systems (UPS, PDUs), cooling systems, and fire suppression systems
  • Conduct regular environmental monitoring checks (temperature, humidity, water leakage)
  • Coordinate with vendors and internal teams for infrastructure issue resolution
  • Support facility maintenance activities and equipment installations
  • Maintain proper cable management and facility organisation
  • Ensure facility cleanliness and operational readiness
• Physical Security
  • Monitor and manage access control systems and CCTV operations
  • Handle visitor management and escort duties
  • Maintain accurate security logs and access records
  • Ensure compliance with physical security policies
  • Report and escalate security incidents or anomalies
• IT Operations
  • Monitor IT systems health and performance
  • Perform basic troubleshooting and system administration tasks
  • Support backup operations and disaster recovery procedures
  • Process service requests and provide incident management support
  • Assist with change management activities
  • Monitor security alerts and perform basic security checks
  • Support user access management
  • Lead incident coordination during critical outages or environmental risks (humidity, water leakage, etc.)
  • Participate in government-wide Business Continuity and Disaster Recovery (BCP/DR) exercises
  • Serve as the first line of operational support for agencies hosting workloads in government data centres
  • Provide advisory on operational readiness, audit preparations, and infrastructure upgrades
• Documentation & Reporting
  • Maintain up-to-date facility layout and infrastructure records
  • Update system and operational documentation
  • Track IT and infrastructure assets
  • Log activities, incidents, and resolutions
  • Generate regular operational and maintenance reports
  • Keep all maintenance records accurate and current

Requirements

• Must Have
  • Diploma or Degree in IT, Facilities Management, or related field
  • 2-5 years of relevant experience
  • Experience in IT operations or data centre operations
  • Good understanding of infrastructure systems and IT operations
  • Knowledge of security principles and compliance requirements
  • Strong problem-solving and analytical skills
  • Excellent communication and coordination abilities
  • Ability to work in shifts and respond to emergencies when required
• Good to Have
  • Experience with Singapore Government Project will be advantageous
• Certificate Preferred
  • ITIL Foundation
  • Data Centre Operations certification
  • Basic IT infrastructure certifications
  • Security awareness certification

Details

• Seniority level Mid-Senior level
• Employment type Contract
• Job function Other
• Industries IT Services and IT Consulting

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