NCS Hong Kong and Singapore | Service Delivery Director
4 weeks ago
NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 13,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Job Description
The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.
The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
Project Delivery
Review the project lifecycle (initiation, plan, execution, completion)
Review project schedules, quality plans, budgets, and communication and risk management plans
Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
Oversee the implementation of the project with regard to schedules, budget, manpower and quality
Resolve project overrun issues with Senior Management
Monitor and report on project management progress
Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage
Manage contracts and subcontractors
Effectively engaged stakeholders in project decisions and execution
Build long-term customer relationships by anticipating and exceeding customer’s expectation
Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
Be involved in pre-sale activities
Team Management
Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
Provide the project team with accurate information about business needs and priorities as well as details about business systems
Participate in leadership activities and providing performance feedback and developmental coaching
Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
Qualifications
Degree in Information Systems, Computer Science or equivalent
Typically 12 years of IT Delivery experience.
Deep experience in IT operations management experience, especially in the area of infrastructure planning, data centre operations, network, server platform and systems management, preferably with at least ten thousand (10,000) users.
In addition, the Operations Director shall be ITIL Foundation certified, familiar with ISO 9001 and ISO 27001 and have managed at least one of the reference sites provided by the Tenderer in its Tender Offer.
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Able to lead, develop and maintain respectful and trusting relationship
Additional Information
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future .
Together, we make the extraordinary happen .
#J-18808-Ljbffr
-
Singapore NCS Hong Kong and Singapore Full timeNCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and...
-
Singapore NCS Hong Kong and Singapore Full timeFull-time Position Type: Permanent Company Description NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people,...
-
Singapore NCS Hong Kong and Singapore Full timeSAP BRIM Function Lead for Convergent Invoicing (CI)Full-time NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people,...
-
Pure Hong Kong | VP, IBD Compliance
3 weeks ago
Singapore Pure Hong Kong Full timeVP, IBD Compliance Pure Hong Kong Singapore Apply now Posted 3 days ago Hybrid Job Permanent S$150k - S$220k My client is a reputable investment bank with a solid compliance culture. They are expanding the regional compliance team and are looking for a VP, IBD Compliance, to work in the regional team and report to the Executive Director in Compliance to...
-
NCS | Service Delivery Management Lead
4 weeks ago
Singapore NCS Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Singapore FastLanePro Hong Kong Full timeWe are a dynamic and fast-growing corporate services firm, currently undergoing a significant phase of expansion. To support the expansion, we are searching for a proficient Digital Marketing Specialist to join us in our efforts to enhance website traffic and drive lead generation and sales. This role requires expertise in SEO, content creation, and digital...
-
Singapore AIA Hong Kong and Macau Full timeSpecialist in Provider Management Apply Locations: Singapore, SG-Amplify Health Time Type: Full Time Posted on: Posted Today Job Requisition ID: JR-53665Do meaningful work with us. Every day. At Amplify Health, we’re looking for individuals with ambition, resilience, and passion for healthcare, insurance, wellness, and digital technology. As a...
-
Singapore AIA Hong Kong and Macau Full timeSpecialist in Provider Management Specialist in Provider Management Apply locations Singapore, SG-Amplify Health time type Full time posted on Posted 18 Days Ago job requisition id JR-53665Do meaningful work with us. Every day. At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and...
-
NCS Pte Ltd | Client Delivery Lead
1 day ago
Singapore NCS Pte Ltd Full timeCompany Description NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....
-
Singapore Hong Kong Tourism Board Full timeAssistant Manager, Trade Marketing (Maternity Cover, Southeast Asia Office)WHO ARE WE?At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary...
-
Singapore FastLanePro Hong Kong Full timeAre you a highly motivated and skilled professional ready to make a significant impact? Join our team and take the lead in expanding our service offerings, focusing on remote job recruitment and Employer of Record (EOR) services within the region. Your role will be dynamic, involving hands-on and strategic elements, as you play a pivotal role in recruiting...
-
NCS Pte Ltd | Program Managers
4 weeks ago
Singapore NCS Pte Ltd Full timeCompany Description NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....
-
NCS | Associate Finance Director
2 weeks ago
Singapore NCS Full timeAssociate Finance Director (Business Financial Planning and Analysis)Date: 31 Dec 2024Location: Singapore, Singapore Company: Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of...
-
Singapore Prudential Hong Kong Limited Full timeFinance Operations Intern Apply locations: Singapore Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: 24010413Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people,...
-
Ark Group International
2 weeks ago
Singapore Ark Group International (Hong Kong) Limited Full timeWorkplace Administrator Ark Group International (Hong Kong) Limited Singapore Apply now Job Responsibilities: Workplace Maintenance Oversee the overall cleanliness and organization of the office. Liaise with cleaning staff to ensure high standards of hygiene and cleanliness are maintained. Conduct regular checks of office facilities and address maintenance...
-
NCS PTE. LTD. | Associate Director
20 hours ago
Singapore NCS PTE. LTD. Full timeWe’re searching for an Associate Director to be part of our diverse team of talent here at NCS!What will you do?Drive critical projects and presales opportunities across Singapore and Australia Coordinate with regional teams managing Day 1 and Day 2 projects Team and Contract Management, Oversees a 15-member team Strengthening SAP Capabilities: Lead...
-
NCS Group | Associate Finance Director
1 day ago
Singapore NCS Group Full timeAssociate Finance Director (Business Financial Planning and Analysis)NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and...
-
Singapore Prudential Hong Kong Limited Full timeFinancial Services Consultant (Bank Branch)Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make...
-
Singapore NCS Pte. Ltd. Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
NCS | Presales Network
3 weeks ago
Singapore NCS Full timeAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing...
