Senior Workplace Experience Specialist

WHAT TO EXPECT
We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our Singapore office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace and employee experience initiatives.
As our Singapore office expands, we're looking for builders - resourceful, hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Workplace Experience Regional Manager for APAC.
Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You'll maintain a strong pulse on the needs of our Singapore employees and be adaptable to evolving global conditions and workplace dynamics. This role is expected to work from the office 5 days per week.
WHAT YOU'LL DO
Act as workplace site operations lead, managing various programs (e.g., food, snacks, mail, and packages) to deliver a seamless day-to-day employee experience.
Manage front desk operations, partnering with others for full coverage.
Support the Jakarta and Seoul offices remotely by coordinating workplace experience initiatives, managing office needs, and ensuring a positive and efficient work environment.
Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for employees.
Oversee desk management, collaborating with the Workplace Experience team to support hybrid working arrangements.
Lead the new hire onboarding experience locally by facilitating in-person orientation, delivering engaging office tours, and fostering meaningful local connections.
Collaborate on the development and implementation of workplace initiatives, policies, processes, and tools, including strategies related to hybrid work.
Build and maintain strong relationships with key business partners (e.g., IT, Finance, Employee Experience), acting as a trusted advisor on workplace matters.
Engage proactively with leadership and employees, leveraging data to understand and support the evolving needs of the Singapore team.
Manage vendor relationships, schedule repairs, and ensure partnerships with best-in-class suppliers, with a focus on diversity and inclusion.
Serve as the primary liaison with building management, ensuring smooth communication and efficient resolution of any facility-related matters.
Work closely with Procurement and your manager to onboard new vendors, process quotes, and push through proposals to meet deadlines.
Support budget tracking and financial planning for the Singapore office.
Collaborate with the Employee Experience team to plan and deliver locally relevant events, such as anniversary celebrations, mixers, ERG activations, and more.
Ensure compliance with health and safety (H&S) requirements for the Singapore team, working closely with our H&S contractor and the People team.
Liaise with relevant stakeholders to maintain H&S standards, implement necessary safety procedures, and ensure a safe work environment for all employees.
Report any workplace accidents or incidents in a timely manner, ensuring proper documentation and follow-up actions are completed as required.
WHO YOU ARE
3-4 years of experience in Workplace role; experience as site lead a plus
Ability to work on-site, Monday to Friday, maintaining a full-time, in-office schedule
Experience in change management, administration and vendor management
Experience working with building management
Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
Data-driven with a mindset of continual improvement
Demonstrated success in building strong relationships cross-functionally
A strong communicator, keeping teams and stakeholders informed and up to datePassion for best-in-class workplace experience and customer service
Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
A creative problem-solver, bringing innovative ideas and solutions to the table
A sharp eye for detail and a sense of office prideAn awesome can-do attitude - no task is too big or too smallAbility to physically stand, bend, squat, and lift up to 25 to 30 pounds
Familiar with Mac computer and GSuite
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