CRM Applications Lead

2 days ago

Singapore HELIUS TECHNOLOGIES PTE. LTD. Remote Work Freelance Full time
ROLE: Application Maintenance and Support (Multiple CRM Projects)
Job Summary:
We are seeking a highly motivated and experienced AMS Lead to oversee the Application Maintenance and Support (AMS) operations for multiple CRM projects in the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and ongoing enhancement of CRM systems that support core banking operations. This role requires strong expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams.
Key Responsibilities:
AMS Delivery & Operations
  • Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
  • Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
  • Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.

Client & Stakeholder Management
  • Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
  • Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
  • Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.

Team & Vendor Coordination
  • Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
  • Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.

Continuous Improvement & Enhancements
  • Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.
  • Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.
  • Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.

Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 7+ years of experience in IT with at least 3 years in an AMS leadership role.
  • Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.
  • Experience working in the banking or financial services domain is required.
  • Strong understanding of ITIL processes and AMS best practices.
  • Proven experience managing support for integrations with core banking systems, third-party apps, and data services.
  • Excellent stakeholder engagement, communication, and team leadership skills.

If you are keen to explore the above role, please send across your updated resume to and we can discuss to proceed further.
EA Personnel Registration Number: R
Singapore Employment Agency Licence No: 11C3373

  • CRM Lead

    2 days ago

    Singapore INVITY PTE. LTD. Full time

    The CRM Lead for Qurio should be an expert on both the strategic and technical aspects of CRM, with experience in optimizing flows, segmentations and providing CRM solutions for brand and e-commerce acquisition and retention. This role will start off with CRM strategy for Invity, a health and beauty brand under Qurio’s portfolio of brands, across the...

  • APAC CRM Lead

    4 weeks ago

    Singapore Invesco Asia Pacific Full time

    APAC CRM Lead (Customer Relationship Management) APAC CRM Lead (Customer Relationship Management) role at Invesco Asia Pacific. Join to apply. About Invesco As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment...

  • CRM Application Developer

    1 week ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Presently we have a Job Opening for a CRM Applications Developer position with one of our clients in Singapore2. Primary Skills: CRM Applications 3. Skills Requirement Microsoft Dynamics 365 Customer Engagement (CE) Core Development

  • APAC CRM Lead

    2 weeks ago

    Central Singapore Invesco Full time $120,000 - $200,000 per year

    About InvescoAs one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for...

  • Applications Manager, ERP

    4 days ago

    Singapore The Hour Glass Limited Full time

    **About the opportunity** As The Hour Glass continues its strategic digitalization efforts, the ERP & CRM Applications Manager plays an important role in ensuring the best outcomes for leveraging technology in providing exceptional immersive omnichannel experiences for our clients. Reporting to the Head of Digital Technology Services, you will be...

  • Veeva CRM Application Architect

    4 days ago

    Singapore BITRALIS PTE. LTD. Full time

    Position Summary: We are seeking a highly experienced Veeva CRM Solution Architect to lead the design and implementation of Veeva-based solutions that support commercial operations in the life sciences industry. This role will work closely with business stakeholders, technical teams, and Veeva partners to ensure the Veeva CRM platform is optimized to meet...

  • Applications Manager

    4 days ago

    Singapore MIGHTY JAXX INTERNATIONAL PTE LTD. Full time

    *12-months Contract_ **Our Team** Founded in 2012, Mighty Jaxx is an award-winning integrated future culture platform that designs and produces digital and phygital collectibles in partnership with the greatest talents in the world, as well as global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers,...

  • CRM Platform Lead

    2 weeks ago

    Singapore NEW TONE CONSULTING PTE. LTD. Full time

    As the CRM Platform Lead, your role will involve to train, learn and partner with ServiceNow and multiple teams to develop innovative solutions/showcases that encourage both new and current customers to transform their work processes and revolutionize their business. As this is a hands-on role, you will be responsible for Project Implementation, creating...

  • CRM Functional Lead

    4 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Presently we have a Job Opening for a CRM Functional Lead position **Job Description**: - Microsoft Dynamics 365 Customer Relationship Management - Lead one of the workstreams as part of the project and work closely together with the delivery manager, functional and technical architect. - Responsible for the successful implementation of the dedicated...

  • CRM Application Support Analyst

    3 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesPURPOSE:Provide support to FBAP and all operating companies in the Asia Pacific region. Applications are Salesforce.com (SFDC) Sales Cloud with in-house developed systems. Participate in implementation / enhancement projects to plan, coordinate, and liaise with users on system requirement gathering, solutioning, design &...