
Assistant Lead Analyst
4 days ago
Overview
We are hiring an assistant lead analyst for our Programme.Operations.Digital department to provide the 2nd level support for HealthHub application including maintainence , operations and KTLO support.
Responsibilities
Provide level 2 application support, liaise with level 1, level 3 and other support teams to resolve issues, defects and user queries within defined SLA
Log and track incidents, service requests and change requests via ITSM tools
Lead and coordinate with support teams for application maintenance activities such as monthly maintenance, application patching, security fixes, upgrades and hotfix deployments
Prepare, update and maintain project documentation and work processes/SOPs
Identify opportunities to automate manual processes and improve user experience
Work with procurement team and vendors to procure software and services
Provide 24/7 primary application maintenance and support
Requirements
4-10 years experience in IT industry, inclusive of minimum 2 years experience in IT application support and operations.
Experience supporting mobile applications, web-based applications and complex integrated applications.
Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
Strong problem-solving skills, analytical skills and ability to work independently.
Excellent communication and interpersonal skills.
Good track record in managing business users and working with technical support teams.
Experience in healthcare industry is an added advantage.
Degree/Diploma in Information Technology, Computer Science or equivalent.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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