Business Analyst

Business Analyst - Regional Marketplace Operations
Join to apply for the
Business Analyst - Regional Marketplace Operations
role at
Shopee
Business Analyst - Regional Marketplace Operations
Join to apply for the
Business Analyst - Regional Marketplace Operations
role at
Shopee
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Job Description
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.
Job Description
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.
Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.
Regional Operations include the teams of Customer Service, Listings, Seller Operations, Returns & Refunds, and Fraud.
Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations
Drive root cause analysis, and implement key programs and initiatives to drive improvement of user metrics
Create clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-making
Build effective data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practices
Track and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategies
Collaborate with various stakeholders, including product owners, developers, and local operations teams to deliver on user experience projects
Present findings and recommendations to stakeholders in a clear and concise manner
Work with other teams to build reliable data pipelines to ensure data quality and accessibility, exploring opportunities for enhancing data management practices
Requirements
Professional experience in user-centric roles / organisations with strong analytical and problem-solving skills
0 to 1 year of experience are also welcome to apply
Experience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
Experience/proficiency in SQL/Python
Ability to generate impactful insights with an in-depth understanding of users’ needs on e-commerce platforms
Ability to view different aspects of a project from a macro perspective while having an eye for detail
Ability to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholders
Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Internet Marketplace Platforms and Technology, Information and Internet
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