Cruise Sales Manager

5 days ago


Singapore EU HOLIDAYS PTE. LTD. Full time
Job Summary:
Responsible for leading the cruise sales team, achieving sales targets, and conducting training to enhance team performance and product knowledge.
Key Responsibilities:
  • Lead and coach the cruise sales team to meet and exceed sales targets.
  • Manage and support end-to-end bookings, including upselling add-ons such as flights & Hotel arrangements, insurance.
  • Conduct regular training, onboardings, and coaching for cruise sales staff.
  • Oversee post-sales support and manage escalated customer issues.
  • Create training materials, SOPs, and sales scripts.
  • Develop training materials and track team performance.
  • Handle escalated customer issues and ensure service quality.
  • Handle escalated customer issues and ensure service quality.
  • Provide training to cruise sales team.

Requirements:
  • Min. 3-5 years in cruise/travel sales with team leadership experience.
  • Strong cruise product knowledge.
  • In-depth knowledge of major cruise lines and destinations.
  • Skilled in training, coaching, and performance management.
  • Excellent communication and organizational skills.

Apply now and set sail on a rewarding career with us

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