IT Service Desk Analyst

2 weeks ago

Singapore Partners Group Full time

Select how often (in days) to receive an alert: We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 152 billion in assets under management and more than 1800 professionals across 21 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity. What it's about As a Service Desk Analyst, you will act as the point of guidance, direction, and escalation for the team, employees, and external collaborators worldwide. You will be part of our global IT team within a dynamic and high-performing organization. Work Arrangement: 100% on-site Your main responsibilities include: Day-to-day Ticket Management (ServiceNow) providing timely support, acknowledging, and recording all issues and requests. Providing excellent customer service and desk-side IT support via remote channels such as chat, phone, email, or remote access tools. Ensuring new hires have a smooth IT onboarding experience, including desk setup, mobile device enrollment, and VPN setup. On-site support for employees, VIP guests, and PG staff visiting the Singapore office. Offering innovative ideas and value-added solutions while handling complex issues efficiently. Promoting best IT security practices according to company policies. Proactively checking meeting rooms to ensure IT technology readiness. Sharing knowledge with colleagues and contributing to team and department meetings. Liaising with third-party vendors. Supporting internal and external events with AV setup, video conferencing, and live streaming. Troubleshooting connectivity issues for local and remote networks. Supporting office management with IT setup for desk moves and event spaces. What we expect Background in Computer Science, Engineering, IT, or equivalent, with at least 3 years of experience in a Service Desk or Technical Support role. Experience in the financial industry and/or within a global team is a plus. Excellent knowledge of Windows 11, Active Directory, Azure, Intune, O365/OneDrive, ServiceNow, SharePoint. Experience in remote support, corporate video conferencing (MS-Teams, Zoom), AV support, and corporate event setup. Ability to deliver exceptional technical support with a customer-first mindset, resolving issues efficiently while safeguarding sensitive data. Ability to prioritize tasks, meet SLAs, and adapt workflows in fast-paced environments. Strong problem-solving skills to diagnose complex IT issues and minimize downtime. Clear communication skills to bridge technical and non-technical audiences. Teamwork and accountability, with proactive support for colleagues and end-users. What we offer Partners Group offers a global financial environment with a start-up culture, focusing on attracting and developing top talent. We provide: International work environment Challenging and rewarding career opportunities On-the-job training and mentorship 25 vacation days One-month sabbatical after five years of service Lunch stipend Fun office and team events, including volunteer opportunities Visit us at Please note: Be cautious of fraud. Genuine Partners Group representatives are verified on LinkedIn. If in doubt, contact us at #J-18808-Ljbffr

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