IT Service Desk Analyst

5 days ago

Singapore Partners Group Full time

Select how often (in days) to receive an alert: We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 152 billion in assets under management and more than 1800 professionals across 21 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity. What it's about As a Service Desk Analyst, you will act as the point of guidance, direction, and escalation for the team, employees, and external collaborators worldwide. You will be part of our global IT team within a dynamic and high-performing organization. Work Arrangement: 100% on-site Your main responsibilities include: Day-to-day Ticket Management (ServiceNow) providing timely support, acknowledging, and recording all issues and requests. Providing excellent customer service and desk-side IT support via remote channels such as chat, phone, email, or remote access tools. Ensuring new hires have a smooth IT onboarding experience, including desk setup, mobile device enrollment, and VPN setup. On-site support for employees, VIP guests, and PG staff visiting the Singapore office. Offering innovative ideas and value-added solutions while handling complex issues efficiently. Promoting best IT security practices according to company policies. Proactively checking meeting rooms to ensure IT technology readiness. Sharing knowledge with colleagues and contributing to team and department meetings. Liaising with third-party vendors. Supporting internal and external events with AV setup, video conferencing, and live streaming. Troubleshooting connectivity issues for local and remote networks. Supporting office management with IT setup for desk moves and event spaces. What we expect Background in Computer Science, Engineering, IT, or equivalent, with at least 3 years of experience in a Service Desk or Technical Support role. Experience in the financial industry and/or within a global team is a plus. Excellent knowledge of Windows 11, Active Directory, Azure, Intune, O365/OneDrive, ServiceNow, SharePoint. Experience in remote support, corporate video conferencing (MS-Teams, Zoom), AV support, and corporate event setup. Ability to deliver exceptional technical support with a customer-first mindset, resolving issues efficiently while safeguarding sensitive data. Ability to prioritize tasks, meet SLAs, and adapt workflows in fast-paced environments. Strong problem-solving skills to diagnose complex IT issues and minimize downtime. Clear communication skills to bridge technical and non-technical audiences. Teamwork and accountability, with proactive support for colleagues and end-users. What we offer Partners Group offers a global financial environment with a start-up culture, focusing on attracting and developing top talent. We provide: International work environment Challenging and rewarding career opportunities On-the-job training and mentorship 25 vacation days One-month sabbatical after five years of service Lunch stipend Fun office and team events, including volunteer opportunities Visit us at Please note: Be cautious of fraud. Genuine Partners Group representatives are verified on LinkedIn. If in doubt, contact us at #J-18808-Ljbffr

  • IT Service Desk Analyst

    2 weeks ago

    Singapore VALUE SEARCH ASIA PTE. LIMITED Full time

    **IT Service Desk Analyst - European Private Bank - APAC Opportunity - Dynamic Team Our client is a global private bank with a strong presence in the Asian markets. They are currently looking for an IT Service Desk Analyst to join their dynamic Team. Your main responsibilities are to log all relevant incident request and provide lines of investigations and...

  • Service Desk Analyst

    2 weeks ago

    Singapore Ambition Full time

    Senior Recruitment Consultant, Technology | Data & AI Service Desk Analyst A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and...

  • Service Desk Analyst

    2 weeks ago

    Singapore TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD. Full time

    The Service Desk Analyst is responsible for providing technical support to the Firm’s internal customers. The Service Desk Analyst possesses a good understanding of legal environment priority requirements. **Job Responsilibilities**: - Provide solutions to customer problems of complex nature to ensure customer satisfaction. - Prioritize, research,...

  • Workplace Service Desk Analyst

    5 days ago

    Singapore Givaudan Full time

    Join to apply for the Workplace Service Desk Analyst role at Givaudan 1 month ago Be among the first 25 applicants Join to apply for the Workplace Service Desk Analyst role at Givaudan Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations,...

  • Service Desk Analyst

    2 weeks ago

    Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time $40,000 - $60,000 per year

    As a Service Desk Analyst, you will be responsible for providing first-class technical support to our internal customers. Your key responsibilities will include:Provide timely and effective technical support via phone, email, and webchat, managing the end-to-end customer experience with empathy and professionalism.Perform first and 1.5-level troubleshooting...

  • IT Service Desk Analyst

    2 weeks ago

    Singapore TRITON AI PTE. LTD. Full time $60,000 - $80,000 per year

    Perm, Hybrid Work ArrangementAt least 2-3 years of IT Helpdesk/Service Desk experience and at least 6 months experience within a professional services environment (legal, accounting, consulting, or similar).Strong troubleshooting skills with knowledge of laptops, mobiles, and core applications.Familiarity with Microsoft Office 365 products is essential.We...

  • Service Desk Analyst

    2 weeks ago

    Singapore ALLEN OVERY SHEARMAN STERLING LLP Full time

    Department purpose The Global Service Desk provides A&O Shearman with a 24x7x365 IT support coverage, with teams present at both Singapore and Belfast (UK) locations. Calls can come from anywhere in the world and the Service Desk Staff are key in providing an effective and professional IT support service to the firm’s staff and clients. Regularly...

  • Service Desk Analyst

    1 day ago

    Singapore ALLEN OVERY SHEARMAN STERLING LLP Full time

    Department purpose The Global Service Desk provides A&O Shearman with a 24x7x365 IT support coverage, with teams present at both Singapore and Belfast (UK) locations. Calls can come from anywhere in the world and the Service Desk Staff are key in providing an effective and professional IT support service to the firm's staff and clients. Regularly...

  • Service Desk Analyst

    6 days ago

    Singapore Allen & Overy Full time

    **Allen & Overy** Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned a place at the forefront of our industry. Our lawyers are leaders in their field - and the same goes for our support teams. Ambitious, driven and open to fresh...

  • Service Desk Analyst

    16 hours ago

    Singapore ALLEN & OVERY LLP Full time

    **Allen & Overy Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned a place at the forefront of our industry. Our lawyers are leaders in their field - and the same goes for our support teams. Ambitious, driven and open to fresh...