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Senior / sales manager

2 months ago

Singapore RB CAPITAL HOTELS PTE. LTD. Full time

What’s the job? The Sales Manager is responsible for all sales activities, corporate accounts and meetings align with the quarterly and annual sales and marketing strategy planning. SMART and savvy way to drive and achieve the hotels’ monthly and annual budget. Displaying a creative and growth mind-set to work towards a successful hotel sales strategy. FINANCIAL RETURNS Promote the Holiday Inn Express products and services using and suggestive selling techniques. Prepare and execute action plans which increase sales revenue. Monitor and acquire market intelligence from competition set hotels. Refer international sales leads to Cluster Director of Sales & Marketing. Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business. Sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth. Monitor existing business and share sales strategies during sales/revenue meetings to maximize opportunities. Acquire new business opportunities for the hotel while maintaining and growing volume from existing corporate accounts. Initiate and prepare business tenders, proposals and contracts upon reviewing with Cluster Director of Sales & Marketing. Work collaboratively with Leadership team in the preparation and management of the Sales & Marketing budget yearly. Review and assist in the preparation of the annual departmental operating budget. Completing all sales training modules is mandatory. Competent in hotel systems (ie. Concerto, Oasis, Merlin, IWOS). Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales & Marketing. PEOPLE Manage key corporate accounts with professionalism and attaining to IHG Code of Conduct. Sales trips and events when required to promote the hotel and increase potential business. Maintain regular contact with the IHG hotels colleagues locally/other regions, Global Sales Directors/Managers and Key Account Directors/Managers. Always maintaining a high service standards in the hotel through trainings and leading by example, competent with six leadership competencies. Ensure all colleagues are aligned with Brand Service behaviours and guidelines. Closely connect with operations on a timely basis in regards to in-house, future and existing needs of guests. GUEST EXPERIENCE Promote the Hotel’s (and IHG generally) products and services. Maintain a high level of product and service knowledge about all IHG Hotels in your region. Service existing and new business through management of accounts. Respond to guest complaints within 24 hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales & Marketing. Develop and maintain a regular pattern of sales calls, meeting with principals of target markets. Provide intel on market research and analysis. Develop and maintain contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business. Build profile within local market place through attendance at appropriate networking events, recommended by Cluster Director of Sales & Marketing. Entertain clients in quarterly appreciation events/ hotel events with a view to maximizing business opportunities. Plan and conduct familiarization tours and site inspections on a weekly basis. Weekly office visits to corporate accounts, business partners and associations. Collaboratively assist in preparation of new products and services. Consistently assist the team in the evaluation of sales and marketing activities. Analyze sales business mix and likely impact on hotel goals, calling out risk (if any). RESPONSIBLE BUSINESS Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. Initiate actions to correct a hazardous situation and notify direct report of potential dangers. Log security incidents and accidents in accordance with hotel requirements. Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts. Understand market intelligence and keep up-to-date on competition insights. Act responsibly at all times when working with hotel budget and sales expenses, seeking prior approval from Cluster Director of Sales & Marketing or General Manager. ACCOUNTABILITY Achieve a maximum of 25 sales activities weekly, including sales visits, site inspections, account reviews, and entertainment for bookers/guests. Record weekly sales call report in Sales Cluster folder located in shared drive by the end of each working week. Upload the following week’s sales calendar in Sales Cluster folder located in shared drive every Monday. Support Cluster Director of Sales and Marketing monthly to update relevant reports and presentation deck. Responsible for updating sales targets and revenue in respective sales whiteboard. Sales Managers and Senior Sales Managers will fulfill their role within the hotel reporting directly to the Cluster Director of Sales and Marketing with additional responsibilities and working relationships required with the hotel marketing team. Collaborate with team members, line director, and revenue lead to achieve the monthly hotel’s budget and individual targets. Contribute to the hotel’s food & beverage budget by promoting meeting room and public spaces within the hotel to corporate/business partners. Support Reservation and Sales co-ordinator at all times. Support team in updating the Account Management Grid (AMG) to ensure data is current and accurate, to be completed by the 10th of the following month. Prepare weekly revenue meeting deck. Attend weekly sales and group meetings. Approach Cluster Director of Sales & Marketing on new enquiries from corporate accounts, business partners, and events companies. Leverage and create LNR booking tool for locally contracted corporate accounts. Maintain filing systems (manual and electronic) and management of database. What we need from You? Degree/ Diploma in Hotel Management or Business Administration or equivalent. 2 years’ reservations related experience including some supervisory training. A positive and keen to learn attitude. Always maintaining a high level of respect for team, colleagues, and department heads. Closely develop a right working attitude towards reporting managers and team members. Drive to develop and grow to the next level. Collaborative working attitude across all departments. Must be proficient in written and spoken English and have good communication skills. #J-18808-Ljbffr