Sales & Operations Support Specialist

3 days ago


Singapore Gourmetz Singapore Full time

Overview
The Sales & Operations Support Specialist is a dynamic, customer-focused role that combines elements of sales, customer service, and daily operational troubleshooting. The individual in this position will handle a variety of tasks to ensure smooth business operations, address sales inquiries, provide exceptional customer support, and resolve operational issues in a fast-paced environment.
Responsibilities
Respond to inbound sales inquiries from potential customers via phone, email, or chat.
Provide accurate product information, pricing details, and promotional offers.
Process orders and guide customers through the sales process, ensuring a smooth transaction.
Assist in identifying and qualifying new sales opportunities.
Follow up with leads and close sales, maintaining a high conversion rate.
Address and resolve customer complaints, concerns, and inquiries regarding products or services in a timely and professional manner.
Act as the point of contact for customers, ensuring their needs are met and exceeded.
Monitor and resolve daily operational issues.
Collaborate with other departments (such as logistics, kitchen, operations) to address operational roadblocks and ensure seamless service delivery.
Requirements
Excellent communication and interpersonal skills, and able to work with all levels of staff.
Strong problem-solving abilities, with a customer-first mindset.
Ability to juggle multiple tasks in a fast-paced environment.
Basic understanding of catering operational workflows.
Ability to work both independently and as part of a team.
Min 2 years of experience in a sales, customer service, or operations role (or a similar hybrid role).
Any other tasks as and when assigned by Management.
Experience with the Catering Industry is a plus.
Details
Seniority level: Entry level
Employment type: Full-time
Industries: Food and Beverage Services
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