Manager/Senior Manager, Capability Planning

Overview
The candidate will be part of the Data and Planning (DP) team to lead and drive corporate planning, governance and data management efforts in the NCSS Capability Group (CaG). The team focuses on coordinating and enhancing the data and planning work across the Group, so that decisions can be made in an informed and timely manner. The candidate will require close collaboration with various stakeholders, leaders and data owners across NCSS & Public Service; understand stakeholder needs and challenges; and to develop processess, systems and plans to manage the planning and data related work for CaG. In addition, the team would oversee the internal capability development for CaG staff to ensure that officers would be effective and successful in sector development and achives NCSS\' mission - to develop a sustainable social service sector that improves quality of life.
What you will be working on
Officers will be assigned to work on the following areas: (1) corporate planning and strategy coordination; (2) performance monitoring; and/or (3) internal capability building.
Corporate Planning and Strategy Coordination
a. Establishing, reviewing and implementing a structured process to enable workplan development and management for the Group. This includes leading the Group towards ensuring that planned efforts/deliverables are detailed (e.g. in terms of OKRs, budget allocations and implementation timelines) and also synergistic, non-duplicative, and presented consistently for stakeholder reporting within appropriate timelines;
b. Synthesizing insights from analytics projects; stakeholder engagements and other sources to make recommendations for workplan development and strategy prioritisation in support of overall mission achievement of CaG/NCSS;
c. Organise and manage meetings (e.g. Group Strategy meetings; leadership meetings; Board subcommittees) and workplan retreats to facilitate discussion, foster alignment and enable decision making on Group-level priorities;
Performance Monitoring
d. Supporting CaG leaders and colleagues in developing goals and KPIs in their respective functions, and ensure they are tracked and standardized, while acting as the custodian for CaG\'s performance data to ensure accuracy and timely submission to stakeholders;
e. Monitoring and analysing budget and resource utilisation across CaG, to ensure equitable distribution aligned to Group-level target priorities and achieved outcomes, and budget discipline.
Internal Capability Building
f. Establishing, reviewing and implementing an internal capability building framework for the Group, to ensure staff acquire the knowledge and skills, to be effective at their portfolios (develop capability plans, engage stakeholders etc) and deliver expected Group & NCSS\' outcomes and KPIs;
g. Acting as a resource person for CaG staff on best practices and capability development in the area of cross-functional collaboration and ensuring organisational effectiveness.
Beyond the set of core activities described, you are to also develop familiarity with your colleagues\' work to facilitate collaboration and support team outcomes. Based on organisational priorities, you may also be assigned additional research and strategy development projects towards building capabilities in the social service sector.
What we are looking for
Personal Competencies:
Thinking Clearly and Making Sound Judgements
Working Effectively with Citizens and Stakeholders
Change Management
Data Management & Analysis
Monitoring & Impact Evaluation
Sector/Industry Development
Skills Required:
The context of this job will require the candidate to be able to:

• Analyse complex situations, and work comfortably with ambiguity and uncertainty
• Mobilise and manage stakeholders
• Digest information critically and expediently

Skills & Knowledge
Strategic planning and implementation
Strategic performance management
Business performance analytics
Facilitation skills
Strong written and presentation skills
Experience & Special Certification(s):
Experience
Minimum 5 years of work experience
At least 2 years of experience in corporate planning; perfomance managment & analytics; and/or organisational learning & development
Candidates with public sector experience preferred
Education
Professional certifications in organisational development, change management, or project management would be valuable
Only shortlisted candidates will be notified.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit
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