Manager/Senior Manager, Capability Planning

17 hours ago


Singapore NCS National Council of Social Service Full time $120,000 - $240,000 per year

[What the role is]

The individual will be part of the team driving efforts to strengthen Social Service Agencies' (SSAs) organisational capabilities for operational excellence, service sustainability and robust governance. You will develop and implement policies and frameworks that enable SSAs to enhance their organisational effectiveness and sustainability, ultimately ensuring they can continue to deliver value-added social services to those in need.

Your work will be instrumental in bridging the gap between policy intent and ground implementation, ensuring that capability building initiatives translate into tangible improvements in organisational capabilities for better social service delivery and impact. Success will be measured through improved SSA operational efficiency, enhanced service quality indicators, and resource sustainability indicators.

[What you will be working on]

  1. Develop and drive strategies to strengthen organisation capabilities of SSAs

a. Conceptualise and plan initiatives to strengthen SSAs organisation capabilities, particularly in resource and financial sustainability.

b. Maintain strategic oversight of the sector's sustainability needs and development

c. Monitor the sector's strengths, weaknesses, opportunities and threats

d. Ensure alignment to government directions and masterplans

e. Develop and monitor key metrices to measure and communicate progress to stakeholders

  1. Conduct policy and initiatives reviews, assess the impact and effectiveness of capability-building efforts. Develop and provide recommendations for policy enhancements; and prepare proposals for enhancements.

  2. Analyse sector gaps and trends and work with partners in the ecyostem, to design and incubate interventions/programmes to address the sustainability of resources (finances, shared services, assets, infrastructure etc.)

  3. Develop and implement comprehensive metrics and tracking mechanisms to measure impact and progress of developed programmes/interventions.

  4. Coordinate with internal stakeholders (including policy teams, sector partners and grant administrators) and external stakeholders (including SSA leadership, technology vendors and consultancy partners) to implement identified plans.

[What we are looking for]

Personal Competencies:

Thinking Clearly and Making Sound Judgements

Improving and Innovating Continuously

Social Service Sector Knowledge

Change Management

Business Acumen

Skills Required:

1) Strategic planning & implementation

2) Stakeholder Management & Communication

3) Organisational development, particularly in financial management, fundraising and enterprise development.

4) Data management and visualisation

5) Social sector knoweldge & analysis

Experience & Special Certification(s):

Experience:

  • Minimum 3-5 years of relevant working experience
  • At least 3 years of experience in organisational development, transformation projects, or capability building roles
  • Track record of successfully implementing sector-wide frameworks or large-scale organisational improvement initiatives

Preferred experience:

  • Background in management consulting, particularly in organisational development or enterprise development
  • Experience in developing and implementing capability measurement frameworks

Education:

  • Bachelor's degree required in relevant fields such as Business Administration, Economics, Public Policy, or related disciplines
  • Master's degree in relevant fields would be an advantage
  • Professional certifications in organisational development, change management, or project management would be valuable.

Only shortlisted candidates will be notified



  • Singapore HR MANAGER Full time

    Overview Quantity Surveyor Cum Architects Responsibilities Quantity Surveying Review construction plans and preparing quantity requirements. Projecting cost estimates on various materials needed for a project. Coordinating with Site Managers, Site Engineers, and other team members to ensure the project is on time and on budget. Preparing contracts, legal...


  • Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]The candidate will be part of the Data and Planning (DP) team to lead and drive corporate planning, governance and data management efforts in the NCSS Capability Group (CaG). The team focuses on coordinating and enhancing the data and planning work across the Group, so that decisions can be made in an informed and timely manner. The...


  • Singapore Product Market Manager, APAC Full time

    Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travelers allows us to create products...


  • Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]The individual will be part of the team driving efforts to strengthen Social Service Agencies' (SSAs) organisational capabilities for operational excellence, service sustainability and robust governance. You will develop and implement policies and frameworks that enable SSAs to enhance their organisational effectiveness and sustainability,...

  • Analyst

    3 days ago


    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Main Responsibilities (this list is not exhaustive) Working within an investment team to ensure the greatest impact on value for Actis and its’ investors. - Financial modelling to evaluate new investment opportunities - Carry out market research through review of third party research reports, analyse market trends by conducting primary research and...

  • Associate

    3 days ago


    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Working as a key member of the Actis global energy infrastructure team based in Singapore, the incumbent will be part of an exciting team to build the franchise of the business in the region. This hands-on role will work on all deal related activities, including financial modelling, investment analysis and preparing investment committee presentations. Main...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & Responsibilities SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet,...

  • Assistant Manager

    1 week ago


    Singapore Monetary Authority of Singapore Full time

    Overview The role is part of a team that oversees the strategy development, as well as operational policy and planning, in capability and capacity building for the social service sector. This includes formulating strategies to enhance organisational capabilities of Social Service Agencies (SSAs); leading in the research and development of domain-specific...

  • Associate

    3 days ago


    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Working as a key member of the Actis global energy infrastructure team based in Singapore. This is a hands-on role and requires an understanding, background, and genuine desire to drive best in class performance. This person will work on all deal related activities, including financial modelling, investment analysis and preparing investment committee...