Operations Manager/ Senior Operations Manager

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better. Life at Certis If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a 'job', we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you're looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your careerDuties & Responsibilities Leadership and Team Management: Demonstrate effective leadership by managing and inspiring the operations team to achieve optimal performance and adherence to established standards. Operations Center Oversight: Direct and coordinate comprehensive activities within the operations center, including strategic planning, deployment, and meticulous tracking of security operations to ensure efficiency and effectiveness. Incident Management: Act as the central point of contact for security-related incidents. Prepare detailed incident reports, initiate follow-up actions, and communicate effectively with the management team to ensure timely and appropriate responses. Operational Support: Provide additional operational support to the management team as needed, contributing to the overall success of organizational objectives. Training and Supervision: Train and supervise the operations team, ensuring strict adherence to established procedures and standard operating procedures (SOP). Foster a culture of continuous improvement and professional development. Strategic Contribution: Participate actively in short and long-term organizational planning and strategy discussions as an integral member of the management team, providing valuable insights and contributing to informed decision-making. Stakeholder Relationship Building: Cultivate and nurture positive relationships with clients, regulators, and other stakeholders. Ensure open lines of communication and collaboration to uphold the organization's reputation and meet stakeholder expectations. Skills & Experience Diploma/Degree from recognized institutions Candidates who are Commissioned Officers from the Singapore Armed Forces (SAF) or Senior Officers from the Singapore Police Force (SPF) are highly encouraged to apply. May be required to work on a 12-hour rotating shift Proven Leadership experience with managing a team across geographic Self-motivated and with a drive for continuous improvement Team player with a high level of initiative and resourcefulness Demonstrates strong communication skills at all levels Recognition & Reward What you can expect from us: Work on projects for world-class security projects renowned for their safety, reliability and efficiency Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education Community volunteering opportunities A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance. Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce. #J-18808-Ljbffr