Technical Support Engineer

7 days ago


Singapore Ireckonu - Hotel Middleware & CDP+ Full time

Overview
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Technical Support Engineer
role at
Ireckonu - Hotel Middleware & CDP+ .
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Role Summary
As a Technical Support Engineer at iReckonu, you will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems. You'll provide hands-on technical support to our hospitality clients, resolve incoming issues efficiently, and collaborate with internal teams to maintain system performance and reliability. This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and a solid foundation in cloud technologies.
Responsibilities
Serve as the first point of contact for customer inquiries related to our Azure Cloud platform and integrated systems.
Provide timely and effective technical assistance via ticketing systems, email, and chat.
Troubleshoot and resolve issues related to system performance, connectivity, and integrations.
Escalate unresolved or complex issues to Support Analysts or Engineering with clear documentation.
Monitor and maintain cloud infrastructure, application software, and system tools.
Use tools like Azure Monitor, Log Analytics, and Application Insights to detect and address anomalies.
Identify performance bottlenecks and collaborate with developers to implement solutions.
Assist in the deployment, configuration, and testing of new features or integrations.
Work with project managers and customers to ensure smooth rollouts and implementations.
Support QA and UAT processes by validating technical functionality.
Work closely with



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