Dental Clinic Service Representative

3 days ago

Singapore beBeeCustomerService Full time

Job Description

The role of a Dental Clinic Service Representative involves providing exceptional customer service to patients and contributing to the smooth operation of the clinic.

  • Key responsibilities include scheduling appointments, managing high-volume patient inquiries, and ensuring clear communication about dental procedures and services.
  • Effective follow-up with patients is essential to confirm bookings and reduce no-shows.
  • A key aspect of this role is identifying patient needs and delivering personalized solutions that meet their expectations.
  • Collaboration with the Customer Service Department is crucial in maintaining a positive patient experience.
  • Administrative tasks and daily clinic operations require the representative's attention and expertise.
  • Ad-hoc projects may be assigned by management, which the representative must support and complete efficiently.

Requirements

  • Minimum 2 years of experience working in a clinic environment is required for this role.
  • A Nitec qualification is the minimum educational requirement for the position.
  • The working schedule is 5.5 days per week, with weekends worked from home (WFH).
  • Proficiency in computer skills is essential for performing administrative tasks efficiently.

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