Fraud Investigation Manager
7 days ago
Fraud Investigation Manager page is loaded
Fraud Investigation Manager
Apply locations Singapore - Local Office Indonesia - Jakarta, Green Office Park 1 posted on Posted Yesterday job requisition id R0006637
It's fun to work in a company where people truly BELIEVE in what they're doing
Job Description
Plan, design, execute and evaluate fraud investigation strategies, including the creations of rules and triggers to detect and prevention fraud while also monitoring risks and implementing preventive measures.
Oversee Fraud Investigation and Operation units with key areas in fraud application screening, transaction monitoring and fraud investigation.
Identify fraudulent and high risk applications and/or transactions, perform fraud analysis, monitor fraud trends in the market, prepare Fraud Investigation and Intelligence reports throughout Traveloka business portfolios and recommend anti-fraud strategy updates.
Responsible for fraud performance metrics and the overall operational smoothness of fraud operations. Optimize and ensure efficiency and quality of Fraud monitoring and investigation operations.
Familiarity to crisis and business continuity management in their BU/product.
Lead the recovery process during incident/crisis that is heavily related to their mission (including coordination with multiple stakeholders and making decisions).
Provide insights on emerging fraud trends based on internal data and stay updated and connected with the same industries, technologies and regulatory changes related to fraud prevention.
Requirements
Minimum 7 years’ experience in Fraud Investigation/Management in unsecured personal loan/credit card/paylater. Some experience in card payments fraud and/or chargeback handling is highly appreciated.
Minimum 3 years managerial role with highlights in operational excellence.
Bachelor’s degree in any major, preferably in STEM from a reputable university.
Good interpersonal and communication skills.
Experience in data handling and detail-oriented.
Fluency in English both in written & verbal.
Honest and ethical with high levels of integrity and confidentiality.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
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