TikTok Shop

5 days ago

Singapore This is an IT support group Full time

About
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
As the Anti-fraud Investigations and Operations Manager, you will be responsible for building and managing a team. You will maintain and improve business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.
Responsibilities
Build and launch risk programs in global markets.
Conduct and analyze suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform.
Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity.
Respond to escalations, and manage the incident until the case is resolved.
Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) crime-related activities.
Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams.
Perform other ad-hoc tasks related to fraud operations.
Undertake expatriate assignment or extensive travel globally, exceeding 80% of the time, to fulfill business-related commitments and objectives.
Qualifications
Minimum Qualifications
Minimum of 5+ years professional experience in operations, and investigations related to fraud and payment abuse (chargebacks).
Detail-oriented, highly analytical, and strong project management skills.
Ability to understand opposing points of view on highly complex issues.
Strong ability to gather information from various online sources and community groups.
Preferred Qualifications
Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
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