Contract Logistics Customer Service Specialist SINFL-OS
5 days ago
It's more than a job
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
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How you create impact
- Order Fulfilment : Accurately process and manage customer orders in SAP to support daily warehouse activities.
- Customer Liaison : Serve as the key contact for clients, responding to inquiries, resolving issues, and ensuring high customer satisfaction.
- Documentation Management : Handle inbound and outbound documentation efficiently, ensuring accuracy and timely updates.
- Process Compliance : Ensure all customer service activities comply with SOPs, SLAs, and regulatory standards.
- Inventory Coordination : Support regular cycle counts, stock accuracy reporting, and inventory reconciliation.
- Value-Added Services : Coordinate repacking, relabeling, and other client-specific instructions with operational teams.
- Safety & Quality Assurance : Follow and promote strict compliance with health, safety, and quality standards.
What we would like you to bring
- Minimum 3 years of experience in customer service or logistics operations, ideally within contract logistics or supply chain.
- Must have working knowledge of SAP (Order processing, inventory transactions, documentation).
- Familiar with warehouse operations and WMS is an advantage.
- Strong coordination and communication skills with attention to detail.
- Proficient in MS Office applications (Excel, Outlook, Word).
- Ability to manage multiple priorities under pressure in a fast-paced environment.
- Professional fluency in English (spoken and written).
- Team player with a proactive attitude.
What's in it for you
- Join a global logistics leader with a strong presence in the Asia Pacific region.
- Collaborate with leading global brands across diverse industries.
- Work in a high-performance, customer-focused environment.
- Career development opportunities in customer service, operations, or supply chain roles.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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