Air Liquide | Sales Engineer
1 week ago
Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.
The Sale Engineer is responsible for managing and maintaining key accounts, ensuring customer satisfaction, and driving profitability. The Sales Engineer will play a critical role in maintaining strong relationships with clients, delivering exceptional customer experience, and ensuring compliance with company procedures and regulations.
How will you CONTRIBUTE and GROW?
Maintain and Secure Accounts
Develop good relation with accounts at all level through regular contact and visits (more frequent to major accounts)
Response to customer inquiry and provide technical or commercial advice
Promote, offer, and inform new products, service, application to bring added value to the account (liaise with BD Application)
Maintain the trust level of the accounts and minimize claims when technical problems occur such as equipment breakdown, liquid shortage, late delivery, force majeure events
Prepare correspondence related to any concern and make sure to get legal dept approval before sent
Deliver Best CX & Service Level
Lead coordination with all parties to deliver best CX service level in day to day transactions start from PO acknowledgment to DO confirmation
Proactively involve in annual voice of customers by maintaining database
Proactively follow up customer feedback through BAR+
Contract Management
Maintain customer contract and its implementation of the parties commitment ie. supply volume, pricing
Monitor all the outstanding POs received including the blanket orders to be proactively maintained
Ensure a valid contract and renew at least 1 year before expiry date
Ensure all the key accounts are aligned with the contract and take actions if deviations are captured
Apply contract management: price escalation, TOP, renewal, and amendment if necessary
Communicate force majeure events and make sure the accounts to accept
Profitability
Prepare canonical computation for any additional investment needed and compare with current actual canonical and make sure the additional investment brings good profitability
Analyze account profitability and take actions to improve by increasing the price to meet minimum profitability requirement
Ensure payment terms are applied as per contract and take actions to resolve if there is an overdue and coordinate with legal department
Budget Management
Define annual budget and update relevant information of the key account according to obtained valid information
Identify any opportunities that can be an upside and secure the opportunity with contract amendment according to allocated resources
Understand the key accounts profile and immediately notice if an anomaly occurs
Reporting
Optimal utilization of Sales Tools program such as BAR+, Gideons to support Sales activities
Ensure CFD input regularly for all activities related with the accounts
Report projects progress, new business, issues and project lost in weekly meeting
Compliance on HSEQ (Health Safety Quality Environment), GYM and other Procedures
Carry out all activities following standard operation procedure and HSEQ
Follow business process/workflow procedure (financial assessment, profitability criteria, business risk identification)
Ensure GYM objectives are actively implemented
Are you a MATCH?
Bachelor’s degree in Chemical Engineering, Mechanical Engineering, Marketing, or a related field.
Minimum of 3 years of experience in account management or Business Development role.
Strong interpersonal and communication skills, with an ability to build relationships and influence stakeholders.
Proficient analytical skills, particularly in evaluating profitability and contract compliance.
Familiarity with sales management tools and customer relationship management systems is a plus.
Excellent organizational skills and attention to detail.
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Us
A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Discover what your professional journey at Air Liquide could be here
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