Balazs | Sales Engineer

2 weeks ago

Singapore Balazs Full time

Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.
The Sales Engineer is responsible for managing and maintaining key accounts, ensuring customer satisfaction, and driving profitability. The Sales Engineer will play a critical role in maintaining strong relationships with clients, delivering exceptional customer experience, and ensuring compliance with company procedures and regulations.
How will you CONTRIBUTE and GROW?
Maintain and Secure Accounts
Develop good relations with accounts at all levels through regular contact and visits (more frequent to major accounts).
Respond to customer inquiries and provide technical or commercial advice.
Promote, offer, and inform new products, services, and applications to bring added value to the account (liaise with BD Application).
Maintain the trust level of the accounts and minimize claims when technical problems occur such as equipment breakdown, liquid shortage, late delivery, and force majeure events.
Prepare correspondence related to any concern and ensure to get legal department approval before sending.
Deliver Best CX & Service Level
Lead coordination with all parties to deliver the best CX service level in day-to-day transactions starting from PO acknowledgment to DO confirmation.
Proactively involve in annual voice of customers by maintaining database.
Proactively follow up customer feedback through BAR+.
Contract Management
Maintain customer contracts and ensure implementation of the parties' commitments, i.e., supply volume, pricing.
Monitor all outstanding POs received including blanket orders to be proactively maintained.
Ensure a valid contract and renew at least 1 year before expiry date.
Ensure all key accounts are aligned with the contract and take actions if deviations are captured.
Apply contract management: price escalation, TOP, renewal, and amendment if necessary.
Communicate force majeure events and ensure the accounts accept.
Profitability
Prepare canonical computation for any additional investment needed and compare with current actual canonical to ensure the additional investment brings good profitability.
Analyze account profitability and take actions to improve by increasing the price to meet minimum profitability requirements.
Ensure payment terms are applied as per contract and take actions to resolve if there is an overdue, coordinating with the legal department.
Budget Management
Define annual budget and update relevant information of the key account according to obtained valid information.
Identify any opportunities that can be an upside and secure the opportunity with contract amendment according to allocated resources.
Understand the key accounts profile and immediately notice if an anomaly occurs.
Reporting
Optimal utilization of Sales Tools program such as BAR+, Gideons to support Sales activities.
Ensure CFD input regularly for all activities related to the accounts.
Report project progress, new business, issues, and project losses in weekly meetings.
Compliance on HSEQ (Health Safety Quality Environment), GYM and other Procedures
Carry out all activities following standard operating procedures and HSEQ.
Follow business process/workflow procedures (financial assessment, profitability criteria, business risk identification).
Ensure GYM objectives are actively implemented.
Are you a MATCH?
Bachelor’s degree in Chemical Engineering, Mechanical Engineering, Marketing, or a related field.
Minimum of 3 years of experience in account management or Business Development role.
Strong interpersonal and communication skills, with an ability to build relationships and influence stakeholders.
Proficient analytical skills, particularly in evaluating profitability and contract compliance.
Familiarity with sales management tools and customer relationship management systems is a plus.
Excellent organizational skills and attention to detail.
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen, and hydrogen are essential small molecules for life, matter, and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.
About Us
A world leader in gases, technologies, and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative, and respectful environment.
Discover what your professional journey at Air Liquide could be here
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